Customer Acquisition and Enhanced Revenue through Producer Management and Marketing

Insurance carriers are obliged to manage their producer network with onboarding, verification, and ongoing compliance validation. We can certainly enable this “Producer Lifecycle Management (PLM)” in the back office with Digital Process Automation (DPA) or Commercial Off-The-Shelf (COTS) products. But, we would be squandering an opportunity to leverage the producer channel to build policy holder 

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Customer-centricity and Reduced Risk with Pre-Emptive Claims

At Virtusa, we identify ourselves as engineers. Our entry into the consulting and integrations market was by the split streaming acceleration of our work as engineers for various software vendors. Today, we implement transformations and our promise is to “Accelerate Business Outcomes”. How does an engineering outfit deliver on this promise to accelerate business outcomes? 

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GDPR Security & Privacy – It’s All the Same?

Many of us have been following recent news items regarding data security breaches and data privacy along with hearing the recent public announcements stating the EU General Data Protection Regulations (GDPR) comes into effect in May 2018. The impact of getting either of these two-important topics wrong can have massive effects on an organisation’s reputation 

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The Robotic Hive

Robotic Process Automation is center-square in “Buzzword Bingo”.  Organizations stampede to robotic platforms to capture their purported benefits of operational efficiency.  It’s true that robotic automation provides for impressive gains quickly at a relatively low cost.  But we must approach these tools with great sobriety.  We need to save ourselves from being a hammer in 

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Honest Data in Insurance

Business processes are built on rules – thousands of rules – for underwriting, claims adjudication, qualifying compensatory entitlements, determining your producers and what they can sell, and what to offer your policy holders. These rules are enforced by conventional rules engines and sometimes rules management through digital process automation. Sometimes the rules come from human 

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Modernization in a Disrupted Industry – Pega Insurance Modernization

The state of the Insurance industry is faced with rapid change, competing priorities, and a brittle and costly legacy. Agent-heavy firms are least likely to explore digital opportunities, as their familiar hunting-grounds degenerate into commoditized markets.  Insurers must embark on a transformation journey by leveraging their legacy investments to create an agile enterprise and bring 

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Data: Helping you get a move on

Every enterprise has those key individuals that are linchpins to the organization. These individuals are called in to fix urgent issues as well as provide knowledge to different business units. They’re also sometimes viewed as the “sages” of their businesses. The common adage of “tribal knowledge” usually resides in these individuals. And that knowledge is 

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Meet Data, your new Subject Matter Expert

Consider for a moment what your organization would be able to achieve if everyone had access to data and everyone and everything was accurate. Often times, organizations, whether they recognize it or not, do not appreciate scenarios where an individual makes an immediat decision with the available information. Unfortunately several situations in those scenarios could 

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