Personalization and Timing to Improve Customer Relationships Businesses are always looking for ingenious ways to improve customer service. According to a recent Forbes survey, 70% of buying decisions are influenced by how clients feel they are being treated; therefore, a superior personalized customer experience goes a long way toward getting the numbers up. Exceptional service
Millennials are notorious for turning every established structure on its head — they work differently, they play differently, they consume differently. While every industry is scrambling to realign its approach accordingly, many are missing one crucial insight: Millennials are looking for convenience, and rigid product and service verticals are failing to provide them with that.
Haven’t we all experienced at least one harrowing contact center interaction? With so much talk about a digital world, don’t we wish contact centers became smarter and made the experience not so bitter? Well, some companies are hearing us for sure. As part of their business transformation strategy, companies are now focusing on enhancing customer
The battle for digital customers is becoming increasingly fierce; creating and sustaining an excellent customer experience is key to winning this battle. The creation and optimization of customer centric content on the right device, at the right time is more important than ever. It’s surprising, but most companies today still struggle with achieving this. Many