Honest Data in Insurance

Business processes are built on rules – thousands of rules – for underwriting, claims adjudication, qualifying compensatory entitlements, determining your producers and what they can sell, and what to offer your policy holders. These rules are enforced by conventional rules engines and sometimes rules management through digital process automation. Sometimes the rules come from human 

Continue Reading…

Modernization in a Disrupted Industry – Pega Insurance Modernization

The state of the Insurance industry is faced with rapid change, competing priorities, and a brittle and costly legacy. Agent-heavy firms are least likely to explore digital opportunities, as their familiar hunting-grounds degenerate into commoditized markets.  Insurers must embark on a transformation journey by leveraging their legacy investments to create an agile enterprise and bring 

Continue Reading…

Data: Helping you get a move on

Every enterprise has those key individuals that are linchpins to the organization. These individuals are called in to fix urgent issues as well as provide knowledge to different business units. They’re also sometimes viewed as the “sages” of their businesses. The common adage of “tribal knowledge” usually resides in these individuals. And that knowledge is 

Continue Reading…

Meet Data, your new Subject Matter Expert

Consider for a moment what your organization would be able to achieve if everyone had access to data and everyone and everything was accurate. Often times, organizations, whether they recognize it or not, do not appreciate scenarios where an individual makes an immediat decision with the available information. Unfortunately several situations in those scenarios could 

Continue Reading…

Overblown expectations for autonomous cars could force the next AI winter

Artificial intelligence has long had to manage expectations of its potential benefits versus what it is capable of providing at any point in time. This tension slowed down the overall progress and benefits of AI by introducing skepticism, reducing funding, and limiting adoption of the technology. Ideas around AI date back to even before the 

Continue Reading…

Digital Process Automation: A shift in your organization’s culture towards business transformation

Digital process automation (DPA) represents a significant shift in organizations’ culture towards business transformation. DPA has evolved into a greater impactful element to businesses today. It is not just a tool to automate to eliminate people but truly enable digital transformation. Without the move to DPA, organizations will lose cost advantage – in not so 

Continue Reading…

UX and the Wild West

I’m not a huge fan of westerns, but I’ve seen my fair share on TV growing up. My kids have no interest in the exploits of the long forgotten cowboys and Indians. Their battlegrounds are futuristic landscapes with imaginary beasts and weapons fired using a game controller. The wild west frontier was defined during a 

Continue Reading…

An approach to AI utilization within DPA

Digital Process Automation (DPA) is the evolutionary step out of the Business Process Management (BPM) construct of the past 10 years. Generally, most enterprises have some form of business process legacy built into their organization. Within this lens, we can see how organizations have mastered their processes through the creation of flows and rules that 

Continue Reading…

Reimagining Clinical Trials

In this first of a two- part series, we will look at emerging trends and the challenges that clinical trials bring to the life sciences industry. In the forthcoming part, we will look at how life sciences enterprises can effectively respond to those challenges in a way that not only saves costs but also creates 

Continue Reading…

Aftermarket Services And Manufacturing

As Industry 4.0 continues to generate huge waves of excitement in the tech world, both the cyber and physical are coalescing in a manner that can help create unprecedented value for both manufacturers and consumers. However, a tech-only view hides the broader changes happening in the manufacturing world that have the potential to fundamentally alter 

Continue Reading…