BPM and Enterprise 2.0: Seize your Destiny

Now that the US mid term elections are over, it is time to get back to work.  This week is Gartner’s ITxpo in Cannes, France.  Two weeks ago, they held the sister event in Orlando, Florida.  The Florida event was heavily attended, with some veterans comparing it to 1999 or 2000.  Any conference or event 

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Text Searching for Asian Languages: Challenges & Strategies

Compared to English, the rules for breaking up words into their base forms and modified forms are very different for Asian languages such as Chinese, Japanese, and Korean. Precision and recall are two of the parameters that determine search engine quality. A perfect precision score means every result retrieved by a search was relevant but 

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Media Convergence – The New Content Paradigm-Part 1

One of the most rapid changes that are happening in the digital content sphere in the last few years is the explosive growth of new media delivery platforms like smart phones, tablet PCs and social networks. These newer content channels along with falling prices to access content (read falling rates of mobile services and device 

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BPM Governance: An important step towards reduced BPM Project Failures

Note: This blog post originally appeared at BPM-Shared Experiences and Learnings Many of our client meetings and in flight project reviews have been focused on issues around governance. The topic of BPM governance is becoming every BPM program managers’ key need. Mostly, BPM governance is being discussed in various forums but seldom have we seen 

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Process Analysis – A logical approach

One of the key constituents of Business Process Management (BPM) initiative is Process Analysis. The exercise usually commences during pre-inception or inception phase of a project (considering RUP). The participants comprise of process analysts (some call them process engineers) working with subject matter experts (SMEs) and senior management executives. The goal (vastly simplified) is to 

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Web Content Management –Requirement Gathering Strategy and Artifacts: Part Two – Implementation Phase

Part One of this post discussed key steps taken in the inception phase of gathering requirements for a COTS package. Part two will discuss key steps taken in the second phase of the process; the implementation phase. Implementation Phase Requirement Strategy: As the name suggests, this phase will involve implementing the WCM package that we 

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Gartner PCC – Social Media, Governance and Fear

The recent Gartner Portal, Content and Collaboration (PCC) conference in London was an interesting study in contrast.  Their prior PCC conference in Baltimore last spring had a feeling of despair bordering on fear.  Social media is looming and IT is quickly losing control.  As I previously posted, analyst Tom Austin admonished the group last spring 

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Web Content Management –Requirement Gathering Strategy and Artifacts: Part One – Inception Phase

Gathering requirements for a Commercial off the Shelf (COTS) package, like any Web Content Management package, comes in two phases. This blog post will be split into two parts and will discuss these two phases. The first part will talk about the inception phase which involves capturing broad strategic level requirements to help organizations select 

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Globalisation Considerations for Websites

Forrester’s research suggests that users are “3 times more likely to buy a product when they are addressed in their own language”. This is a powerful incentive for configuring your Web Content Management System (CMS) to support the delivery of content in the native language of your employees and customers for products and services. There 

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5 Key Considerations While Developing a Mobile Publishing Strategy

It’s evident these days that organizations have started looking at mobile as a key strategic channel for reaching their customers enabling them to improve market share, increase revenue and provide a better customer experience. Before jumping on the mobile bandwagon, however, organizations need to take stock of the various challenges confronted in mobile publishing and 

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Defining the Purpose of the Operational Data Store

Lately there seems to be many organizations engaged in some type of data management or data warehousing initiative. These data warehousing initiatives include the major components such as the data warehouse, operational data store, data marts, ETL and business intelligence frameworks. However, while there is a common understanding as to what an operational data store 

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Application Rationalization – is it rational?

One would certainly categorize predictably ill-fated ventures as irrational.  Why would a rational individual undertake an initiative that is almost guaranteed to fail?  Is application rationalization one of those initiatives?  Perhaps it is and that is the reason John McCarthy used the word “courage” to describe the emotional trait necessary to pursue its goals. Recently, 

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“Consumerization” of IT: Power in the hands of End User

Ever wondered why so many application development projects have much longer than planned user acceptance testing phase? For a very long time developers focused on completing the functionality, with limited focus on usability. For the last few years, there has been a distinct trend towards a “consumerization” of IT. To a great extent Enterprise 2.0 

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Making an ERP System Agile: the BPM Way

ERP systems have long faced inflexibility and agility issues while addressing the process needs of an organization. BPM can play a catalytic role in making the ERP system more agile and flexible to the evolving and dynamic process requirements of organizations. Many BPM tools and systems have evolved with the objective of leveraging existing investments 

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Migrating Legacy Site Content- the Winning Strategy

For any new Web Content Management implementation, timely and accurate migration of content from an old to a new website is a crucial and critical factor for success. Despite its relative importance, organizations and vendors typically keep the content migration part of the project lower in their list of priorities. This leads to less than 

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Focussed Business Architecture is making a Resurgence

In recent months there has been a noticeable resurgence in the need for Business Architecture at both tactical and strategic levels. In my experience, there are many Enterprise Architects (EA’s) thinking about Business Architecture, but very few who are really doing Business Architecture. The Standish Group, an IT research organisation, documents this annually and has 

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Selecting the Right BPM Technology: Challenges & Approach

As organizations adopt Business Process Management (BPM) as a transformation initiative, they are faced with the challenge of choosing the right BPM technology/product.  This decision can be made at the Line of Business (LOB) level or at the enterprise level depending on the urgency and the intended level of adoption. After a major consolidation in 

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