The Robotic Hive

Robotic Process Automation is center-square in “Buzzword Bingo”.  Organizations stampede to robotic platforms to capture their purported benefits of operational efficiency.  It’s true that robotic automation provides for impressive gains quickly at a relatively low cost.  But we must approach these tools with great sobriety.  We need to save ourselves from being a hammer in 

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The Art of the Digital Wargame: Winning Strategies for an Unravelling Industry Structure

Virtusa recently helped a large bank that is facing disruption to its core business from Asian super-competitors, Tencent and Alibaba. This battle, despite the geography, is a case study for Western incumbents in service industries as they strategize on a pre-emptive move or a response to US technology giants (e.g., Facebook, Amazon, Apple, Google), who 

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Honest Data in Insurance

Business processes are built on rules – thousands of rules – for underwriting, claims adjudication, qualifying compensatory entitlements, determining your producers and what they can sell, and what to offer your policy holders. These rules are enforced by conventional rules engines and sometimes rules management through digital process automation. Sometimes the rules come from human 

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Modernization in a Disrupted Industry – Pega Insurance Modernization

The state of the Insurance industry is faced with rapid change, competing priorities, and a brittle and costly legacy. Agent-heavy firms are least likely to explore digital opportunities, as their familiar hunting-grounds degenerate into commoditized markets.  Insurers must embark on a transformation journey by leveraging their legacy investments to create an agile enterprise and bring 

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Data: Helping you get a move on

Every enterprise has those key individuals that are linchpins to the organization. These individuals are called in to fix urgent issues as well as provide knowledge to different business units. They’re also sometimes viewed as the “sages” of their businesses. The common adage of “tribal knowledge” usually resides in these individuals. And that knowledge is 

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Meet Data, your new Subject Matter Expert

Consider for a moment what your organization would be able to achieve if everyone had access to data and everyone and everything was accurate. Often times, organizations, whether they recognize it or not, do not appreciate scenarios where an individual makes an immediat decision with the available information. Unfortunately several situations in those scenarios could 

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Overblown expectations for autonomous cars could force the next AI winter

Artificial intelligence has long had to manage expectations of its potential benefits versus what it is capable of providing at any point in time. This tension slowed down the overall progress and benefits of AI by introducing skepticism, reducing funding, and limiting adoption of the technology. Ideas around AI date back to even before the 

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Digital Process Automation: A shift in your organization’s culture towards business transformation

Digital process automation (DPA) represents a significant shift in organizations’ culture towards business transformation. DPA has evolved into a greater impactful element to businesses today. It is not just a tool to automate to eliminate people but truly enable digital transformation. Without the move to DPA, organizations will lose cost advantage – in not so 

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UX and the Wild West

I’m not a huge fan of westerns, but I’ve seen my fair share on TV growing up. My kids have no interest in the exploits of the long forgotten cowboys and Indians. Their battlegrounds are futuristic landscapes with imaginary beasts and weapons fired using a game controller. The wild west frontier was defined during a 

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An approach to AI utilization within DPA

Digital Process Automation (DPA) is the evolutionary step out of the Business Process Management (BPM) construct of the past 10 years. Generally, most enterprises have some form of business process legacy built into their organization. Within this lens, we can see how organizations have mastered their processes through the creation of flows and rules that 

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