In my twenty odd years in the telecommunication and media industry, the last five or so have seen challenges mount for communication service providers (CSPs). Major players have struggled to monetize the massive amount of data flowing through their networks. Consumer demands grow continually as rapidly as expanding digital media promises to democratize content distribution.
The traditional SIM card in our mobile phones come with significant drawbacks: They lock us in to our mobile service provider and the connectivity is impacted by the availability and bandwidth of the provider’s underlying network. When we travel outside the country, we pay exorbitant fees to our provider for data and voice roaming to
Blockchain has now hit the mainstream, generating a great deal of hype for its uses in supporting the cryptocurrency boom. The telco industry has taken notice, keen to realise the benefits it can bring to areas such as capacity planning, identity management and quality of service. But as a foundational technology, it’s not something that
Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn’t new, the hype that surrounds it has reached fever pitch – we’re constantly hearing about the latest AI-based innovation transforming its industry. Little wonder then that organisations of all stripes are rushing to implement their own AI solutions, keen to
Data is the most valuable commodity in today’s digital-first world. Consumer tech giants like Amazon and Google have been winning admirers for the ways they collect and apply the vast reams of data they hold – but they’re not the only ones well placed to take advantage of this new reality. Communication Service Providers (CSPs),
In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections. Plus, it has expanded the CSP’s remit well beyond connectivity; security, applications, analytics and cloud now all fall
The Amdocs Partners Business Forum is in its 10th year. This year’s theme centered on ‘Open Partnership’. Rising customer expectations and increasing competition are compelling communication service providers (CSPs) globally to explore various avenues for growth and profitability. It is not surprising that a large number of CSPs are evolving from being traditional communications providers
October 4, 2016 will prove to be a very significant day for the communications market. Salesforce announced their ecosystem map (or reference architecture) for the Communications market. The map includes two of our key partners in the cloud space – Salesforce and Aria Systems. Let me tell you why this is such a breakthrough day.
The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and
The need for rapid digital transformation, newer and more complex product offerings and regulatory compliance are all pushing traditional telecom OSS/BSS implementation partners to transform the way they operate. This journey is critical and requires a detailed approach towards overall simplification, aimed at improving infrastructure and integration with third-party systems, data and process consolidation, convergence
The customer is always at the centre of innovation. New business propositions are being tested out almost daily to deliver services that provide engaging experiences and more convenience. Contactless payments are a great example of an innovation that has made customers lives easier. And with the Internet of Things now becoming a reality, the coming,
According to data growth statistics, over the coming years we will experience a tremendous jump in data generation and consumption. Cisco forecasts that global cloud traffic is expected to grow 4.5-fold. That amounts to a 35% CAGR — from 1.2 zettabytes of annual traffic in 2012, to 5.3 zettabytes by 2017. Overall, Cisco expects global
It’s a no brainer that customer experience is paramount for any industry; especially in the telecom space with so many service providers competing for a share in the customer’s wallet. But the recent Forester research that focused on 2014 CXi Scores for 28 UK Brands concluded that telco service providers fall behind the brand leaders
Under the new European telecom regulations, roaming charges for voice calls, texts and Internet access will be completely scrapped. In 2015, consumers from European Union member states will be able to use their mobile services at the same price as their native mobile services while roaming. This new regulation will not only have a positive