Rishi Agrawal

Posts by Rishi Agrawal

Connecting customer journey through BPM, enterprise solutions and digital technologies

Businesses today are driven under stiff competition with customer experience as the central focus. Thanks to the digital world, customers are more aware and open to numerous choices which are easily accessible – and they are just a click away! Hence, organizations are continuously challenged to think innovatively and deliver exceptionally to retain customer loyalty 

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Moving from custom development to BPM platform

When an organization begins developing a custom application, they have multiple factors to consider such as the latest technology platform, methodology to be used, agility to make the enhancements, ability of business users to conceptualize and recommend, flexibility to change or enhance the application and to support the nexus of forces (social, mobility, analytics and 

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