Narasing Rao Akula

Director - Technology, Customer Experience Management & Mobility Practice, Virtusa. Narasing is a well-known information technology services provider with a global reach. He manages a team of Content Management & Mobility specialists for the Asia Pacific region as they develop advanced CEM & Mobility solutions for Virtusa’s clients. For more than a decade, he has managed 50+ projects and implementations. Narasing is a hands-on practitioner who works with clients from Fortune 500 and Global 2000 organizations and enterprises. His work has been recognized winning him and his team “The Information Management’s 2009 Innovative Solution Award for Enterprise Content Management”. He works on topics such as CEM & Social strategy and execution, IT governance, mobile delivery & applications, internationalization, SEO/Analytics, Portals, and various technology trends (i.e. SOA, REST, CMIS).

Posts by Narasing Rao Akula

Thinking customer experience? Or Digital experience?

Move over customer experience. Digital experience is the new kid on the block. Digital experience has been a rapidly growing phenomenon among businesses over the last year or two. Moreover, for many, customer experience and digital experience are interchangeable. Today, digital experience is largely controlled by customer experience management systems. Some commercial customer experience management 

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Five Ways Enterprises can use Technology to Better Engage the Millennial Generation

Today’s young workforce is virtually all part of the Millennial Generation, also known as digital natives. This is a generation that is comfortable collaborating on social networks, and because of this, they expect their organization to provide collaboration tools and a highly “social” environment. Consequently, those organizations which have adopted these new collaboration tools are 

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