Frank Palermo

Executive Vice President - Global Digital Solutions, Virtusa. Frank Palermo brings more than 24 years of experience in technology leadership across a wide variety of technical products and platforms. Frank has a wealth of experience in leading global teams in large scale, transformational application and product development programs. In his current role at Virtusa, Frank heads the Global Technical Solutions Group which contains many of Virtusa’s specialized technical competency areas such as Business Process Management (BPM), Enterprise Content Management (ECM) and Data Warehousing and Business Intelligence (DWBI). The group is responsible for creating an overall go-to-market strategy, developing technical competencies and standards, and delivering IP based Solutions for each of these practice areas. Frank also leads an emerging technology group that is responsible for incubating new solutions in areas such as mobile computing, social solutions and cloud computing. Frank is also responsible for overseeing all of the Partner Channels as well as Analyst Relations for the firm. Prior to joining Virtusa, Frank was Chief Technology Officer (CTO) for Decorwalla, an emerging B2B marketplace in the interior design industry, where he was responsible for the overall technology strategy, creative direction, and site development and deployment. Prior to that, Frank was CTO and VP of Engineering for INSCI Corporation, a supplier of digital document repositories and integrated output management products and services. Prior to INSCI, Frank worked at IBM in the Advanced Workstations Division, and took part in the PowerPC consortium with IBM, Motorola and Apple. He was also involved in the design of the PowerPC family of microprocessors as well as architecting and developing a massive distributed client/server design automation and simulation system involving thousands of high-end clustered servers. Frank received several patents for his work in the area of microprocessor design and distributed client/server computing. Frank holds a BSEE degree from Northeastern University and completed advanced studies at the University of Texas.

Posts by Frank Palermo

State of the Union for Employment Engagement: Are Your Employees Engaged?

What are the biggest challenges facing your company today? Are they the financial collapse, global recession, reshaping the existing business model and strategic priorities, or changing technology paradigms covering mobile, social and cloud? Or is it something much more fundamental than any of those? Is your company losing touch with your most precious asset — 

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Improving the Customer Experience in the Millennial Era

In part one of this two part series, we looked at improving the customer experience from an internal perspective, through better employee engagement. In this article we will look at the importance of improving the customer experience from an external perspective — by providing a better experience for your end-users. Thinking about Customer Experience Management 

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Maintaining Loyal Customers by Improving Employee Engagement

There is a lot being written on the topic of customer experience these days. And why not? After all, customers are the very reason why many of us continue to be in business. So what could be more important than the customer experience? Many would agree that it has never been more critical for companies 

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Making Sense of Your Big Data with BPM: Turning Insights into Action

In a previous blog post, I discussed the benefits of the convergence between Business Process Management (BPM) and Master Data Management (MDM). The basic concept was to leverage BPM as the data governance mechanism to ensure data quality, consistency and unification within the enterprise. The point really was that it is hard to optimize your 

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JiveWorld 2012: Are You Ready for the Future of Work?

Un-stoppable. Power to the People. No, it wasn’t another presidential debate, it was JiveWorld 2012 — held earlier this month in Las Vegas, NV. JiveWorld is one of the industry’s key forums to gauge the pulse of how companies are embracing and leveraging the power of social computing. The event has grown steadily over the 

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7 Ways to Use Big Data to Gain Competitive Advantage and Improve Customer Loyalty

We are finally starting to see companies using their customer data more effectively to gain better insights on consumer buying patterns and preferences, allowing them to increase their cross selling opportunities and improve customer loyalty. Historical analytics and marketing practices are falling short in reducing customer churn and combating declining revenue per customer.  With the 

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What’s a Business Process without Master Data?

While the linkage between business process management (BPM) and master data management (MDM) initiatives has been explored for some time, it’s only now that we’re beginning to see companies truly think about these initiatives as fully integrated programs. For quite some time, I have been a strong advocate for the convergence of BPM and MDM 

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The Evolution of the “Millennial Enterprise” and the Role of Technology Innovation

In any era, innovation has been at the center of enterprise growth and success. The same thought process applies to this millennium too. The only change is that today we have IT at our disposal to drive innovation. The question uppermost in the minds of today’s CIO is how to use IT to drive the 

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