Debabrata Panda

Associate Manager - Client Services, Delivery, Virtusa. Debabrata (Deb) has close to 8 years of global experience in digital commerce catering to digital strategy, customer engagement and product engineering. He has successfully led the digital transformation of top conglomerates across geographies and rolled out e-Commerce and m-Commerce channels for Forbes 500 clients. He also has worldwide patents under his belt in e-Commerce domain. At Virtusa, he is associated to Millennial Services - Client Services track expanding Virtusa’s footprints in digital domain. He aspires to leverage the power of SMAC stack, IoT & Service Design and be a thought leader delivering millennial experiences. Besides being a sports enthusiast, he likes to travel and cook while exploring local joints.

Posts by Debabrata Panda

7 business facets to consider for better Customer Experience Management (CEM) implementation

Digital disruption, influenced by rapid technology advancements and tech savvy consumers, is significantly changing the Marketing landscape and importantly impacting the customer decision journey. Given this context, customer experience (CX) is at the heart of engaging and building loyal customers. However, the progress of businesses in their customer experience journey has not been to the 

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