Chris Wisniewski

Posts by Chris Wisniewski

Opportunity lies all around: Two key tips to help you use Level 2 to improve your overall IT Service Management processes

A brief overview of terminology – when we refer to Level 1, we mean “the first level of support” – typically a service or helpdesk of some kind, designed to be the first point of contact a user can have with IT support. Often when organizations decide that they are going to “do” ITIL (a 

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