Ansar Kassim

Director of Customer Experience and Global Head of Mobile Solutions, Virtusa. Ansar's areas of specialties are mobile solutions, digital transformation and omni channel transformation. At Virtusa he advises clients on how to leverage existing legacy infrastructure to provide a transformed next generation digital experience to both customers and employees. Prior to Virtusa, he was the Chief Architect of omni-channel transformation for the largest telecom service provider in United States and also spear headed the development of a large self-service mobile app that attracted industry-leading user adoption. Ansar has filed several patents on his name and is now focusing his research on how enterprises can be digitally transformed and is ready for the next wave of changes in technology.

Posts by Ansar Kassim

Five reasons your business needs a digital platform

It’s surprising how the addition of one mobile channel increases the number of digital mediums of interaction. The mobile channel not only includes phones, tablets, wearables, connected devices, etc., but it also delivers an experience based on the context. When a mobile device is used at work or home, it delivers the experience of a 

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Enabling the mobile enterprise for an omni channel experience

It is now more than business as usual to have Customer Experience start with Mobile Experience. Smart organizations are building “omni channel” solutions to provide a consistent user experience across multiple channels, realizing that mobile may be the starting point of the customer journey. Organizations that have invested in mobilizing employees and Bring Your Own 

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