Ali A. Alkhafaji

Director of Technology, CEM and Mobile North America Practice Head (Insurance & Healthcare), Virtusa. Ali has been working in the Customer Experience Management world for over 10 years, where he has developed a breadth of knowledge and experience in WCM, Mobile, Social, Digital, Marketing, eCommerce, Portal, Document Management and UX technologies. Recently, Ali has focused on the Insurance and Healthcare industries, his clients include Fortune 500 companies. His responsibilities range from business development, workshops, product selection and partner strategies to technical oversight and delivering creative solutions. He has also started a number of Virtusa initiatives that focus on enhancing and accelerating implementations while serving as true Virtusa differentiators. On the academic end, Ali has spent the past 8 years teaching and conducting research. Currently, Ali is finalizing his PhD dissertation on Artificial Intelligence at DePaul University.

Posts by Ali A. Alkhafaji

Calling all CIOs: IoT will change everything in 2015 and beyond

The Internet of Things (IoT) introduces difficult questions: How can someone manage all of his or her devices? A unified user interface? Are different companies and industries ready to standardize? What is the potential commercial value for IoT? How will we manage security and safety? Software compatibility? Most industry forecasters agree that the Internet of 

Continue Reading…

Avoid these common web CMS implementation pitfalls

Content Management Systems (CMS) have evolved tremendously in the last decade, maturing into an impressive list of offerings. As these offerings have grown in complexity, so too has implementation. Selecting the right solution for your company and a digital partner can mitigate these challenges, but once your implementation is underway a few common issues can 

Continue Reading…

What should enterprises keep in mind while evaluating CMS solutions?

Content-centric solutions have been steadily rising across all industries over the past decade to consistently deliver top-notch and high-quality digital experiences to their customers. Many enterprises are wizards in their respective fields, but there lies a question as to how many of them understand the fundamental importance of adoption of the right technology to deliver 

Continue Reading…