Leveraging the Pega 7 Platform with the right implementation approach can help you win the race against your competitors.
Have you have ever wondered how elite cyclists prepare for the Tour de France? It’s quite staggering!! Elite riders measure everything: 450 – 475 watts of power kph-plus, VO2 max, Body Mass Index (BMI), Heart Rate, MPH, Cadence and they develop very strategic and tactical individual / team plans. Preparing to solve a complex business problem in today’s digital age can be just as astounding. Without the right approach your implementation could either be highly successful or bonk before crossing the finish line.
To be effective on building applications on the Pega platform make sure you have the best coaches possible, key stakeholders at all levels of the organization who live the vision, support the team and have good understanding of the platform. Strike the right balance between business and technology roles (get techies certified on the Pega Platform). Next, develop a solid implementation plan that maps the approach to your company’s stated business outcomes. Very similar to how an elite cyclist prepares for a race, learn to leverage Pega 7’s unique set of capabilities: Omni-channel UX, Mobile, Predictive & Adaptive Analytics, and many others features that will contribute towards making your organization more agile and digitally enabled. A good approach to tackle business problems is to define specific customer journeys and personas tied to the solution and outcomes you want to measure. Remember the famous quote by Peter Drucker, “If you can’t measure it, You Can’t Improve it”. To increase the probability of crossing the finish line in record time leverage Pega’s Direct Capture Objectives (DCO) from the start to build the right alignment between business & IT stakeholders. DCO helps to build a robust backlog of requirements that business and technology can agree to. If you are not sure how the platform will perform with existing ERP platforms or legacy environments, Pega’s new RPA offering is a great option to discover what you think you know and don’t know about the integration patterns .
When the coaches and core team are in place and have a common understanding of the platform capabilities, you can pick a strategy to tackle the race that matches your team culture. There are many decisions to be made: do you use rapid prototyping or do you focus on building the application incrementally with incremental field-tests by live users, do you map out your end-to-end steps and stages or tackle them individually, do you use RPA or rely on webservices / api’s to handle the integrations? We experienced time and time again that the preferred approach is to get the Pega application in the hands of the end users as quickly as possible – a strength of the platform. Use a field-test approach with very precise slices of the solution, slices that make sense to the end clientsand that you can measure. It’s just like the elite cyclist who measures everything to maximize his / her riding efficiency. Imagine how you’ll feel when someone who’s been in the field for 20+ years picks up a mobile application with no training and is able to perform his duties and won’t give it back! – Then you know you’ve won the race!
How do you prepare for your race and what challenges do you think you’ll face?