Affinion is a leader in loyalty and customer engagement solutions with more than 250 million customers and operations in more than 20 countries. VirtusaPolaris was engaged to assess and migrate one of their customer loyalty solutions in the Webloyalty Line of Business. The final solution also had to provide measures to improve agility in the
It is a globally accepted fact that moving to a cashless economy is good for growth. Several studies have indicated that the adoption of alternative methods for money transfer and payments provide benefits to all actors in the ecosystem – the government and central bank, commercial banks, the industry as well as the end consumers.
Enterprises today are embarking on their cloud migration journey but they are still struggling to define the perfect roadmap towards a successful migration. The secret lies in a well-defined, phased and iterative approach that would help streamline and accelerate their cloud migration. Roadmap for a successful cloud journey Phase 1: Plan Benjamin Franklin once said
Blockchain and its related technology has gained significant attention across industries. The financial industry has begun to realize the potential of it. It’s very well known that blockchain technology decentralizes decision making and fosters decision by consensus (in technical terms, proof of works where all participating miners are expected to solve a given mathematical problem).
Today’s generation not only expects personalization, but demands it. There is no faster way to lose a customer than to act like you don’t know them. This is especially true during the course of a repetitive business transaction, such as placing an order on your website, etc. Modern digital experience platforms, such as Sitecore Experience
The Healthcare industry continues to evolve under the pressures of increasing costs and demands for quality. This evolution has made the need for project management more apparent than ever before. As a result, healthcare organizations have commenced to apply the foundations of project management in their operations and are focused on improving health outcomes across
Once organizations start thinking about improved outcomes, they have to revisit the customer experience as a whole. Digital transformation is a key mantra to improve the outcome. It can be broken down into improved user experience, process transformation, and personalization using data—all supported by an underlying infrastructure transformation for improved agility. Data—and by its extension,
Pega’s acquisition of OpenSpan has triggered a lot of excitement among customers, competition and service providers. The acquisition has opened up a whole lot of avenues for overcoming the business challenges healthcare payers are facing today on account of mundane manual tasks and also due to use of multiple silo systems. These organizations, in their quest