Blockchain and Analytics: Unlocking New Billing Opportunities for Communication Service Providers

In my twenty odd years in the telecommunication and media industry, the last five or so have seen challenges mount for communication service providers (CSPs). Major players have struggled to monetize the massive amount of data flowing through their networks. Consumer demands grow continually as rapidly as expanding digital media promises to democratize content distribution. 

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GDPR in Publishing : Managing the Delicate Balance

The roll-out of General Data Protection Regulation (GDPR) guidelines, evolving legislation in North America, and shifts in consumer sentiment regarding privacy are transforming the operating landscape of publishers. While the more immediate impact is on technology companies and Ad networks, publishing companies will also be significantly affected due to their dependence on technology, advertising, and 

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Eliminating Analysis Paralysis from GRC

The words Governance, Risk, and Compliance (GRC) carry a sense of reverence and anticipation for financial services stakeholders globally. This reaction makes sense given the regulatory history that we as a global economy have endured. The idea that controls may change, reminds us that we struggle to adhere to routine in an already overcomplicated business 

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Tech taking its rightful place at the boardroom table

Startups are exploiting big companies’ inability to respond to today’s digital world. Once they find a few weaknesses, it’s only a matter of time before their industry disruption begins to impact balance sheets in a meaningful way. Corporate leaders know this, too, and that’s why the best leaders are trying to make their companies more 

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Battling Regulations – How Banks can Navigate PSD2 and GDPR

Many banks still recovering from the impact of digital disruption, yet now are having to contend with two new game-changing regulations in the shape of Open Banking/Payment Services Directive-Revised(PSD2) in January 2018 and General Data Protection Regulation(GDPR) in May 2018. The challenge to adapt to both and still maintain a profitable business can be overwhelming 

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How to ride the AI mega-wave

Last year had a transformative effect on Artificial intelligence (AI), with tech giants such as Google, Apple and Facebook all spending exorbitant amounts on acquiring AI start-ups. The aim for these companies was to bring the niche AI expertise of these start-ups in-house, signalling that these industry titans recognise the importance of having top notch 

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How Enterprises Can Benefit from a Voice-Based User Interface

Voice assistants are all the rage, and this trend is here to stay. By 2020, 30% of all browsing will be through screenless interactions. Emerging fields such as natural language processing (NLP) are set to drive the next wave of innovation. NLP enables machines to interact with humans in a natural manner, resulting in an 

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Only two future events are certain – death, and disruption of the status quo

Introducing “Redefining Innovation: Embracing The 80-80 Rule to Ignite Growth in the Biopharmaceutical Industry” There is a crisis of innovation for incumbents in the biopharmaceutical industry that should concern all of us. Once innovators who were responsible for some of the most significant advances in medical care the human race has seen, these organizations have 

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Alibaba’s Strategy in India: Taking a Leaf out of Its China Playbook

Chinese e-commerce giant Alibaba has made a slew of strategic investments aimed at building an ecosystem of businesses in India. With investments across mobile payments, e-commerce, logistics, lifestyle, and entertainment services, Alibaba’s strategy in India looks to be straight out of its China playbook.   Alibaba’s China Playbook Since starting its journey as a B2B 

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Internet of Things: Connection Without Commitment And Loyalty Without Labels

No, this is not another column announcing the latest app for meeting local or global singles, so I apologize if that’s why you clicked. However, this IS about the connections consumers have with their beloved technology and how your company can evolve before being stood up. Intelligent products and services are moving from being standalone 

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Reconnaissance tool and Pega application health assessment – A practitioner’s view

High quality Pega implementations have remained essential to the successful evolution from Business Process Management (BPM) to Digital Process Automation (DPA) and the growth of the BPM opportunity landscape. Historically, it has been observed that a singular focus on fixing only functional defects and deferring the fixes to design and structural code quality issues, while 

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Customer Acquisition and Enhanced Revenue through Producer Management and Marketing

Insurance carriers are obliged to manage their producer network with onboarding, verification, and ongoing compliance validation. We can certainly enable this “Producer Lifecycle Management (PLM)” in the back office with Digital Process Automation (DPA) or Commercial Off-The-Shelf (COTS) products. But, we would be squandering an opportunity to leverage the producer channel to build policy holder 

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Customer-centricity and Reduced Risk with Pre-Emptive Claims

At Virtusa, we identify ourselves as engineers. Our entry into the consulting and integrations market was by the split streaming acceleration of our work as engineers for various software vendors. Today, we implement transformations and our promise is to “Accelerate Business Outcomes”. How does an engineering outfit deliver on this promise to accelerate business outcomes? 

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