Only two future events are certain – death, and disruption of the status quo

Introducing “Redefining Innovation: Embracing The 80-80 Rule to Ignite Growth in the Biopharmaceutical Industry” There is a crisis of innovation for incumbents in the biopharmaceutical industry that should concern all of us. Once innovators who were responsible for some of the most significant advances in medical care the human race has seen, these organizations have 

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Alibaba’s Strategy in India: Taking a Leaf out of Its China Playbook

Chinese e-commerce giant Alibaba has made a slew of strategic investments aimed at building an ecosystem of businesses in India. With investments across mobile payments, e-commerce, logistics, lifestyle, and entertainment services, Alibaba’s strategy in India looks to be straight out of its China playbook.   Alibaba’s China Playbook Since starting its journey as a B2B 

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Internet of Things: Connection Without Commitment And Loyalty Without Labels

No, this is not another column announcing the latest app for meeting local or global singles, so I apologize if that’s why you clicked. However, this IS about the connections consumers have with their beloved technology and how your company can evolve before being stood up. Intelligent products and services are moving from being standalone 

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Reconnaissance tool and Pega application health assessment – A practitioner’s view

High quality Pega implementations have remained essential to the successful evolution from Business Process Management (BPM) to Digital Process Automation (DPA) and the growth of the BPM opportunity landscape. Historically, it has been observed that a singular focus on fixing only functional defects and deferring the fixes to design and structural code quality issues, while 

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Customer Acquisition and Enhanced Revenue through Producer Management and Marketing

Insurance carriers are obliged to manage their producer network with onboarding, verification, and ongoing compliance validation. We can certainly enable this “Producer Lifecycle Management (PLM)” in the back office with Digital Process Automation (DPA) or Commercial Off-The-Shelf (COTS) products. But, we would be squandering an opportunity to leverage the producer channel to build policy holder 

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Customer-centricity and Reduced Risk with Pre-Emptive Claims

At Virtusa, we identify ourselves as engineers. Our entry into the consulting and integrations market was by the split streaming acceleration of our work as engineers for various software vendors. Today, we implement transformations and our promise is to “Accelerate Business Outcomes”. How does an engineering outfit deliver on this promise to accelerate business outcomes? 

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GDPR Security & Privacy – It’s All the Same?

Many of us have been following recent news items regarding data security breaches and data privacy along with hearing the recent public announcements stating the EU General Data Protection Regulations (GDPR) comes into effect in May 2018. The impact of getting either of these two-important topics wrong can have massive effects on an organisation’s reputation 

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The Robotic Hive

Robotic Process Automation is center-square in “Buzzword Bingo”.  Organizations stampede to robotic platforms to capture their purported benefits of operational efficiency.  It’s true that robotic automation provides for impressive gains quickly at a relatively low cost.  But we must approach these tools with great sobriety.  We need to save ourselves from being a hammer in 

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The Art of the Digital Wargame: Winning Strategies for an Unravelling Industry Structure

Virtusa recently helped a large bank that is facing disruption to its core business from Asian super-competitors, Tencent and Alibaba. This battle, despite the geography, is a case study for Western incumbents in service industries as they strategize on a pre-emptive move or a response to US technology giants (e.g., Facebook, Amazon, Apple, Google), who 

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Honest Data in Insurance

Business processes are built on rules – thousands of rules – for underwriting, claims adjudication, qualifying compensatory entitlements, determining your producers and what they can sell, and what to offer your policy holders. These rules are enforced by conventional rules engines and sometimes rules management through digital process automation. Sometimes the rules come from human 

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