Has AI become a Utility Function?

It’s hard to miss all the attention and hype Artificial Intelligence (AI) is getting these days. Everywhere you turn there are articles on a myriad of AI related topics such as deep learning, machine learning, cognitive computing, computer vision, natural language processing (NLP), etc. Frequently these terms are used interchangeable despite meaning very different things 

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Chatbots in Banking: The Reality Behind the Hype

Technology advancements continually disrupt the banking landscape. Amidst the upheaval, chatbots are rising as the latest wave of digital disruption. Chatbots, also known as conversational agents or virtual assistants, are shaping the customer experience, and transforming the back-end operations of banks in an unprecedented manner. Looking at the staggering rate of chatbot adoption, MarketWatch suggests 

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Provider Contracting: 6 Key Business Functions To Look For In Selecting The Right Tool

Onboarding, retaining and servicing the providers within a Payer organization is becoming a core focus due to expansion into new markets and strict state and federal regulations around access to care. Providers have taken a back seat to member acquisition and retention, but as Payers move to new payment models and strategies combined with low 

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Exclusive: Want your legacy assets to fly? Cloud Service Delivery Platform could be what you need

Despite the last decade of articles proclaiming the end of the legacy application, many businesses are still struggling with inherited technology that’s no longer fit for purpose. Fortunately, that pain could soon be alleviated – thanks to the rapid adoption of API-driven microservices, the idea of a service delivery platform which can embed cloud-native capabilities 

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Video Streaming Marketplace – Too Many Cooks in The Kitchen

Due to the risk of losing the direct relationship with their customers and the struggle to deliver media content at breakneck speed, media and telecom players are now looking to provide their own direct-to-consumer (DTC) video streaming services. The result is an elimination of content aggregators from the media value chain with a move towards 

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Simplifying Trade Finance with Intelligent Document Automation

For most businesses today, tracking files is a huge challenge. A report from the Association for Information and Image Management (AIIM) states that about 55% of organizations globally want to decrease the amount of paper flowing through their processes. Though 40% of the organizations reported that more than half of their invoices were being delivered 

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The AI Way to a Superior Personalized Customer Experience

Personalization and Timing to Improve Customer Relationships Businesses are always looking for ingenious ways to improve customer service. According to a recent Forbes survey, 70% of buying decisions are influenced by how clients feel they are being treated; therefore, a superior personalized customer experience goes a long way toward getting the numbers up. Exceptional service 

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Intelligent Automation in Corporate Banking

Banks and financial institutions (BFSI) continue to invest heavily in intelligent automation technologies to meet the ever-increasing demand for speed and personalized service from tech-savvy corporate banking clients while complying with the barrage of compliance and regulatory restrictions that govern them. Intelligent automation technologies combine the power of robotics process automation (RPA) with artificial intelligence 

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The Importance of Cyber Security in a Post–Cambridge Analytica Scandal Era

Following the Cambridge Analytica scandal, Facebook had to reassure their users that their personal data was being protected. The social media platform had to recreate its image and rebuild consumer trust by reconfiguring its cybersecurity procedures. Facebook began by Conducting audits on and investigations of all applications that had access to large amounts of information 

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The Art of the New Era: Commercial Banking Driven by AI and Data Science

Banks’ AI and data science capabilities should help corporations achieve the goals of meeting liquidity goals and working capital needs and increasing business margins. The ever-growing business needs of the corporations will require new banking products and services, and data science is the key to fulfill next-generation corporate customer needs. Satisfied customers would bring in 

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Community Banking in the Digital Era

This blog looks at the strengths of smaller regional and community banks that have a strong local presence in their respective markets and how they can use digital technologies to further their competitive advantages. Based on these advantages, they should choose digital technologies that enhance the bank’s positioning as integral to the community. Additionally, these 

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Preparing Your KYC Initiatives for a Digital Future : A Dinner Event by Virtusa and Pegasystems

In early September, Virtusa and Pegasystems organized a dinner in Stockholm that brought together an exclusive group of people to share their views on the dynamic world of know-your-customer (KYC) initiatives. The evening saw clients, prospects, and thought leaders from the banking universe engage and create dialogue, deepen relationships, and delve into the ways technology 

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The Death of Linear Media Value Chain and the Rise of Direct-to-Consumer Model

Ubiquitous high-speed connectivity, smart devices and availability of extensive OTT content are enabling a fundamental shift in consumers’ video consumption behavior from “watching what’s on” to “watching what I want, when I want, and where I want”. This transition – from linear, time-slot based consumption on TV to 24×7 on-demand, nonlinear binge-watching across a wide 

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