Application of Artificial Intelligence in Payment Processing

Artificial Intelligence (AI) is here for quite some time and is successfully being used in banking applications like Fraud Analysis and Customer Risk Scoring but with a limited scope. The prominence of AI in decision making has augmented with the advent of data explosion, big data analysis and internet penetration. Chatbots, a prominent development in 

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Are you going to allow your underwriters to go out of a job?

Underwriters, arguably, have one of the toughest jobs in the Insurance industry. On one hand, they must perform the most intensive inside-out analysis of a submitted application and underwrite the risk while on the other hand, they are expected to take an outside-in view to improve the customer experience. Some of the common challenges faced 

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Envisioning /Implementing PLM using Pega BPM and Pega Robotics Process Automation (RPA)

Health insurance companies face a huge challenge for maintaining their Provider network. The provider database of any health insurer is error prone. The direct impact of the having erroneous data impacts the business in many dimensions like inaccurate provider directory, incorrect claim payments sent to providers due to wrong address. With the Increased scrutiny from 

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Workflow Automation in Manufacturing: Filling the gaps

Manufacturing is one of the mature industry mankind has nurtured over hundreds of years now. Just about 120 years ago, manufacturing transformed itself from cottage industry to large scale mass production factories thus spurring many economies into advanced industrial economies. This transformation called “mass manufacturing”, resulted in rapid enhancement in lifestyle, plentiful product availability. It 

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5 mistakes to avoid while solving manual adjudication problems through Pega Robotics

Hold claims or Pend claims pull down the efficiency of a Payer organization to a high degree. There is little reason to believe that Hold claims or Pend claims or manual adjudication problems will reduce in the near future, thanks to ever changing healthcare business rules and the high risk and efforts involved in fixing 

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Automating your office processes? 8 lessons to bear in mind

Using technology to automate white collar work is a top agenda item with leaders in industries that have significant back office costs; banking and insurance for example. With the squeeze on the top line, increasing efficiency is critical to maintaining financial performance. But how to separate good practice from the hype? Whether it be robotic 

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Winning the race with Pega 7

Leveraging the Pega 7 Platform with the right implementation approach can help you win the race against your competitors. Have you have ever wondered how elite cyclists prepare for the Tour de France? It’s quite staggering!! Elite riders measure everything: 450 – 475 watts of power kph-plus, VO2 max, Body Mass Index (BMI), Heart Rate, 

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Change to spare: How technology meets evolving anti-money laundering requirements

The past 10 years have seen an increase in the number and breadth of regulations aimed at the financial services industry, many of which stem from the financial crisis of 2007-’08. For example, requirements for capital adequacy, and restrictions on proprietary trading, have profoundly affected the covered institution. Yet beyond rules spawned the financial crisis, 

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Are you ready to employ Digital Workers?

The Fourth Industrial Revolution is Here! According to the World Economic Forum (WEF), the Fourth Industrial Revolution, characterized by the confluence of technologies such as artificial intelligence (AI) and robotics, will lead to a net loss of more than 5 million jobs in major developed and emerging economies such as the Ù.S., U.K., Germany, France, 

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Pega and RPA: Top 5 quick ROI opportunities in healthcare automation

Pega’s acquisition of OpenSpan has triggered a lot of excitement among customers, competition and service providers. The acquisition has opened up a whole lot of avenues for overcoming the business challenges healthcare payers are facing today on account of mundane manual tasks and also due to use of multiple silo systems. These organizations, in their quest 

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How enterprises can adopt Robotic Process Automation

Robotic Process Automation (RPA) technology is fast emerging as one of the biggest disruptive forces to drive benefits across multiple dimensions – cost savings, efficiency, accuracy, scalability, and compliance by automating key aspects of highly skilled knowledge work. Cognitive technologies that learn, recognize and process languages, designs and imagines like a human are poised to 

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