Future of customer experience in digital banking

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. ‘what, when and how’ of the benefit), that customer values in the experience-based economy. Unlike in the past, when more than two products from one 

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2015 technology trends update: We are a third of the way through, are you staying ahead of the digital disruption?

Digital disruption is here to stay! Couple this with increasing customer expectations, and more power of choice in the consumer’s hand, enterprises today have no choice but to stay ahead of the curve to survive. No doubt, digital transformation is a key buzzword among the C- suites today. Many are still struggling to figure out how 

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How your daily health timeline might look in 2020?

This is the future of healthcare: The below snapshot shows how your daily health timeline might look like in 2020. Some of the technologies shown in the illustration might sound fictitious, yet as indicated on the right hand side column they either are already commercialized or are in advanced stages of development. The companies working on these 

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Five digital disruption trends impacting the credit card industry

Today, a new wave of disruption led by technologies like Mobile, Social, Big Data and Cloud, are forcing companies to innovate, and introduce new products and services at an unprecedented pace. Financial businesses, like the credit card industry, which is an ecosystem of merchants, payment processors, network providers and various other interdependent entities, are highly 

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IoT: Is your business smart and connected?

2015 has started with a bang and the Internet of Things (IoT) continues to consume headlines. At the same time the breadth of its impact is not readily understood leaving many organizations confused as to what exactly IoT is and how they should prepare. One thing is for sure, it’s all moving very rapidly requiring businesses to 

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Calling all CIOs: IoT will change everything in 2015 and beyond

The Internet of Things (IoT) introduces difficult questions: How can someone manage all of his or her devices? A unified user interface? Are different companies and industries ready to standardize? What is the potential commercial value for IoT? How will we manage security and safety? Software compatibility? Most industry forecasters agree that the Internet of 

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5 tech trends we’ll see more of in 2014

Every year brings plenty of hype around the promise of what new technical advancements and capabilities can bring to organizations trying to transform their businesses. There are also plenty of things that never quite live up to the promised hype. Let’s take a look at what to expect in 2014. Frank PalermoExecutive Vice President – Global 

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