Monetising the IoT – a CSP Perspective

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections. Plus, it has expanded the CSP’s remit well beyond connectivity; security, applications, analytics and cloud now all fall 

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The ‘famous five’: solving the InsurTech mystery

InsurTech is the latest buzzword making the rounds within the CXO quarters of the insurance industry. Unlike banking, insurance has never been known for its romantic pursuit of technology. Never has technology created so much buzz in the insurance industry as it has with this latest term. InsurTech, a moniker adapted from FinTech, its more 

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How blockchain-based apps and sites resist DDoS attacks

Sometimes, truth is stranger than fiction! The recent Distributed Denial-of-Service (DDoS) attacks on Final Fantasy XIV’s gaming platform are quite surreal, yet a timely signpost of where things are heading. Using traditional cyber security technology, we are playing “whack a mole” against the ever-changing DDoS attacks. We live in an age where DDoS attacks will 

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IoT in healthcare: Creating value through collaboration

As the U.S Healthcare goes through a fundamental shift with policy makers and payers demanding curbing of the costs, the focus is increasing on outcomes rather than on volumes for incentivizing the physicians. As a result, the payers and providers are working together more than ever to achieve the goal of reducing the costs by 

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The role of cloud and big data in unlocking value from IoT

When advanced powerful technologies are brought together, and their potential tapped the right way, business outcomes in terms of service delivery, cost, market extension, software maintenance can all take a significant leap. Cloud is a well-established technology continuously expanding it’s service areas and meeting ever-changing business challenges. On the other hand, big data has evolved 

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The intelligent enterprise: Will 2016 be the game changer?

As 2015 came to a close, the seventh episode of the Star Wars saga, “The Force Awakens,” stormed the world nearly 40 years after the first episode introduced us to characters ― some human, some droids ― that have become mainstays of our popular culture. Our fascination with R2-D2, C-3PO and newcomer BB-8 confirms the 

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Utilizing the internet of things in banking

While the banking industry has so far been a laggard in utilizing the Internet of Things, changes are afoot driven by the need for productivity improvement, innovation and growth. The Internet of Things (IoT) continues to be a hot topic, not only in the technology industry but also in traditional core industries. It would drive 

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Wearables have to evolve to remain relevant

When wearables arrived on the stage a few years ago, they were mainly seen as devices peripheral to healthcare. Since then, their popularity has surged, primarily due to the increase in sales of fitness trackers and smart watches. Now, many believe the power of wearable technology could be the key to solving some of healthcare’s 

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Database of Things (DoT): The future of database. Has it’s time come?

The next big thing in information and communication technology is the ‘Internet of Things (IoT)’. IoT will change the way devices, traditionally considered as unintelligent, start communicating through internet and in the process enrich our lives. For the end user, everything appears to happen automatically, but in reality the onus is on IT organizations to 

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Re-imagining customer service with IOT

Most successful companies have mastered the fine art of superior customer service. When you think about superior customer service, images of Apple, Amazon, Disney, Southwest, and American Express are a few brands that come to mind. What do they have in common? Many of these companies re-invented their customer service models. They embraced a progressive 

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Testing, testing: Securing the IoT

The IoT is set to have significant impact on the way we do things today; either at home, at work, while shopping, even in manufacturing and medicine. To prepare for numerous networks of devices, sensors and actuators communicating in short and medium range protocols – security must be a paramount consideration. Not least because the 

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A new frontier for CRM: The internet of things

Isn’t Customer Relationship Management technology supposed to be dead? Apparently it’s getting a lifeline from the Internet of Things. Gartner predicts “CRM will be at the heart of digital initiatives in coming years as enterprises look to create more targeted interactions in a multichannel environment.” The research firm has now added IoT as the fifth 

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Future of customer experience in digital banking

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. ‘what, when and how’ of the benefit), that customer values in the experience-based economy. Unlike in the past, when more than two products from one 

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