Solving the Contact Center CX Conundrum with Amazon Connect

Haven’t we all experienced at least one harrowing contact center interaction? With so much talk about a digital world, don’t we wish contact centers became smarter and made the experience not so bitter? Well, some companies are hearing us for sure. As part of their business transformation strategy, companies are now focusing on enhancing customer 

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Customer-centric content: Your gateway to engaging customer experiences

The battle for digital customers is becoming increasingly fierce; creating and sustaining an excellent customer experience is key to winning this battle. The creation and optimization of customer centric content on the right device, at the right time is more important than ever. It’s surprising, but most companies today still struggle with achieving this. Many 

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