Partnerships delivering seamless Telecom customer experiences

The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and 

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Driving enterprise mobile initiatives with a strong partner ecosystem

Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement.  They are understanding because they see the mobile movement happening. So why do we talk about the Mobile movement?  We all have heard “the year of Mobile”, in years 

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Why do banks and retails care about UX and digital?

Digitalization, user experience (UX) and cloud computing are some of the major trends that have seen an increasing and widespread adoption in the financial services, banks and retail industry lately. While digital only retail have been around for a long time, digital-only banks have also emerged in the last few years such as ATOM, UK’s 

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Re-imagining customer service with IOT

Most successful companies have mastered the fine art of superior customer service. When you think about superior customer service, images of Apple, Amazon, Disney, Southwest, and American Express are a few brands that come to mind. What do they have in common? Many of these companies re-invented their customer service models. They embraced a progressive 

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Future of customer experience in digital banking

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. ‘what, when and how’ of the benefit), that customer values in the experience-based economy. Unlike in the past, when more than two products from one 

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Thinking customer experience? Or Digital experience?

Move over customer experience. Digital experience is the new kid on the block. Digital experience has been a rapidly growing phenomenon among businesses over the last year or two. Moreover, for many, customer experience and digital experience are interchangeable. Today, digital experience is largely controlled by customer experience management systems. Some commercial customer experience management 

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