How Technology is changing the future of banking in India

In the present era of global, interconnected financial systems, a small ripple in one nook and corner of the world can probably create a shock wave in the entire economic ecosystem. This has led to increased scrutiny and more stringent and intricate regulatory requisites for the financial institutions. Regulators have not only shortened the time 

Continue Reading…

Micro-segmentation: Enabling Bank Marketers to Target Customers

Customers today are spoiled when it comes to choices. They choose the products and services most relevant to them. Now, in order to stay relevant, banks need to get closer to their customers and understand them better than before, compared to their peers. Only then, through personalized and relevant offers, can banks significantly improve the 

Continue Reading…

It pays to modernize your data architecture

In today’s world where data is collected at every interaction, be it over the phone, mobile, PC, sensors, with or without us knowing, it becomes important to have a strategy around data. Traditionally, data has been seen as something to “run the business,” but, in today’s context, it can actually “be the business” if monetized 

Continue Reading…

Applying predictive analytics for application health

Most enterprises spend a significant part of their IT budget on application development and maintenance (ADM). As per Gartner, ADM accounts for 34 percent of IT budgets. The cost grows as the technological complexity along with business processes and application size grows. IT managers focusing on reducing ADM costs face challenges from business owners looking 

Continue Reading…

Enabling data discovery: Big data’s ability to solve bigger problems

Industry leaders are debating the co-existence of big data & traditional business intelligence. One group strongly believes traditional business intelligence will be washed away in the big data tsunami, while another group discounts big data as a big hype and vouches for traditional business intelligence as an organization’s bastion. Big data will continue to be 

Continue Reading…

How payments and analytics deliver customer insights and drive loyalty

It’s well known that it’s more cost effective to sell to existing customers, than it is to acquire new ones. If businesses can gain extra insights into how their customers use their services, they can find new ways to tailor and customise those services to individual customers. Electronic payments make the interaction with a business 

Continue Reading…

Medicare claims data: 3 Analytics solution ideas for Payers and Providers to enhance customer experience

The billing (claims) data of healthcare providers for the United States Medicare Program, which is considered to be one of the most important healthcare programs to be held private for almost 35 years, was made available to the public on April 9, 2014. The data that will be available to the public includes the identifiable 

Continue Reading…

Improving customer experience and the need for customer data management in the utilities sector

In the UK the Water industry operates on a geographic basis. If you live in a water company’s supply area, then that company bills you for the supply of fresh water and treatment of waste water. In the electricity and gas industry the retail market is more open and non-geographic, so you can have a 

Continue Reading…

IBM Information on Demand 2012: A Look into the Future of Information Management

IBM’s Information on Demand (IOD) 2012 conference held in October at the Mandalay Bay in Las Vegas was like a theme park for information management. It’s one of the best forums for creating and experiencing the buzz among business partners, industry activities and customers. At this event, there were just as many new questions created 

Continue Reading…