Community based news organization Daily Voice covers important news, sports, and information from a local level. When rolling out a new version of their application, Daily Voice had two main concerns: they wanted to make sure they could handle the spikes in traffic that come with breaking news and they wanted to make deploying upgrades
Affinion is a leader in loyalty and customer engagement solutions with more than 250 million customers and operations in more than 20 countries. VirtusaPolaris was engaged to assess and migrate one of their customer loyalty solutions in the Webloyalty Line of Business. The final solution also had to provide measures to improve agility in the
It is a globally accepted fact that moving to a cashless economy is good for growth. Several studies have indicated that the adoption of alternative methods for money transfer and payments provide benefits to all actors in the ecosystem – the government and central bank, commercial banks, the industry as well as the end consumers.
Enterprises today are embarking on their cloud migration journey but they are still struggling to define the perfect roadmap towards a successful migration. The secret lies in a well-defined, phased and iterative approach that would help streamline and accelerate their cloud migration. Roadmap for a successful cloud journey Phase 1: Plan Benjamin Franklin once said
Blockchain and its related technology has gained significant attention across industries. The financial industry has begun to realize the potential of it. It’s very well known that blockchain technology decentralizes decision making and fosters decision by consensus (in technical terms, proof of works where all participating miners are expected to solve a given mathematical problem).
Today’s generation not only expects personalization, but demands it. There is no faster way to lose a customer than to act like you don’t know them. This is especially true during the course of a repetitive business transaction, such as placing an order on your website, etc. Modern digital experience platforms, such as Sitecore Experience
The Healthcare industry continues to evolve under the pressures of increasing costs and demands for quality. This evolution has made the need for project management more apparent than ever before. As a result, healthcare organizations have commenced to apply the foundations of project management in their operations and are focused on improving health outcomes across
Once organizations start thinking about improved outcomes, they have to revisit the customer experience as a whole. Digital transformation is a key mantra to improve the outcome. It can be broken down into improved user experience, process transformation, and personalization using data—all supported by an underlying infrastructure transformation for improved agility. Data—and by its extension,
Pega’s acquisition of OpenSpan has triggered a lot of excitement among customers, competition and service providers. The acquisition has opened up a whole lot of avenues for overcoming the business challenges healthcare payers are facing today on account of mundane manual tasks and also due to use of multiple silo systems. These organizations, in their quest
The very nature of innovation is rapid change. Combined with market demands and supported by an environment fertile for change, the path is paved for disruptive technologies. The past 75 years have seen six waves of technology innovation, beginning with the era of mainframes back in the 60’s, followed by the advent of personal computers.
Asset Management is no exception to the dramatic changes currently facing the financial services industry. This transformation is happening on a global level, including the introduction of regulations that impact firms’ operating models in a variety of ways. Technological innovation is a driver of the changes affecting how firms interact with their clients, impacting asset
Software testing will be one of the most sought after professions well into the future. This is an interesting time to be in the field of software testing and quality assurance. We represent the eyes of the customer and it is our responsibility to ensure we are there to identify risks and report deviation. Exploratory
Investment banks are evaluating possible avenues for efficiency improvement either through artificial intelligence (AI) or through automation. In fact Robo Advisors are disrupting the traditional wealth management model by attracting large number of millennial customers by providing a differentiated Investment management experience. At the same time new regulations are being introduced to ensure safety of
The cloud has taken the world of computing by storm, a growing number of organizations worldwide are seeing the value of cloud computing as a way of increasing agility in their business processes and optimizing the cost of their supporting infrastructure costs. However, enterprises still need to get their cloud approach and strategy right if they
Until the last financial crises took place, banks were pillars of greatness. They offered the best paying jobs, blue-chip stocks to invest, and occupied landmark buildings in major cities. At the same time though, they also represented poor customer service, high inefficiency and cost of operations, and legacy technology running core systems. Fast forward a
Growing concern that robots will take over the world and render humans useless exaggerate the threat at hand. Has cognitive computing and robots rapidly evolved? Yes. Computers can now challenge humans intellectually and automate tasks previously thought impossible. While this sounds an alarm for many people, to me it’s exciting. Why fear robots that just
Salesforce provides standard applications such as Sales and Call Center. It provides the flexibility to customize the standard applications to match the way you work. In this regard, you can also build your own on-demand applications by grouping standard and custom tabs into new custom applications. In recent times, software testing has become a
Customers today are spoiled when it comes to choices. They choose the products and services most relevant to them. Now, in order to stay relevant, banks need to get closer to their customers and understand them better than before, compared to their peers. Only then, through personalized and relevant offers, can banks significantly improve the
Smartphones have been a trending topic of discussion, specifically around whether they will exist within five years, or if mobile technology will be replaced with Artificial Intelligence. With smartphones as a necessity today, it is interesting to think that they will be a thing of the past by 2021. So how will this all transpire?
A risk of card fraud and popularity of smartphones among various users has led to the emergence of “mobile wallet” solutions for point-of-sale (POS) and online shop payments. However, mobile wallets remain in a nascent stage until service providers can deliver value beyond just payments. Digital payment service providers are both competing aggressively and willing