The role of cloud and big data in unlocking value from IoT

When advanced powerful technologies are brought together, and their potential tapped the right way, business outcomes in terms of service delivery, cost, market extension, software maintenance can all take a significant leap. Cloud is a well-established technology continuously expanding it’s service areas and meeting ever-changing business challenges. On the other hand, big data has evolved 

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The rise of Virtual Agents: Time to automate, personalize and contextualize customer experience

In most industries, there has been a lot of talk about Virtual Agents and their role in enhancing customer service. Virtual agents are software programs that enable automated, contextual conversations with customers. At a basic level, Artificial Intelligence (AI) driven Virtual Agents can be suitable alternatives to staff taking up customer calls. No doubt these 

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Road to a mature business-driven BPM COE

As more and more organizations travel the BPM road, the journey leads to questions about achieving a greater rate of success leveraging BPM in business transformations.  BPM is no longer a workflow automation approach but a strategic discipline that is both powerful and transformative.  In that light, organizations are seeking ways to drive faster up 

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How the blockchain model can be applied to online shopping and e-retailing

Can online shopping be modeled on a Blockchain system? This is probably a question on many a mind. For those who are new to Blockchain – it’s the technology that underpins Bitcoin. In the last 2 years there has been significant market interest in re-using this technology paradigm in other areas. The key features of 

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How business analysts should approach knowledge absorption during transition

Knowledge Absorption (KA) is one of the critical phase in application transition. If KA fails everything else in the transition phase will be deemed for failure. The KA phase is especially challenging for those applications for which we have no pointers. Typically, the business analyst (BA) will be held responsible for functional transitions and during 

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Modeling the blockchain for business use

As one of the hottest technological developments making the rounds in financial circles, the blockchain has a lot of people hooked. But there is not yet much clarity on how blockchain technology will impact private business, given that it is so unlike traditional IT architectures. Private blockchain applications are amalgams of cryptography, immutable transaction log/ledgers, 

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The intelligent enterprise: Will 2016 be the game changer?

As 2015 came to a close, the seventh episode of the Star Wars saga, “The Force Awakens,” stormed the world nearly 40 years after the first episode introduced us to characters ― some human, some droids ― that have become mainstays of our popular culture. Our fascination with R2-D2, C-3PO and newcomer BB-8 confirms the 

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