Sara, suggest me the best insurance for my family?

Cognitive computing is at the crossroads of the next generation technological disruptions and the rising expectations of ‘digital natives’ which are in turn fuelling these disruptions. Today, artificial intelligence has been developed to reach the next phase of progressive innovation. With the empowerment of computerized model where human thought processes are simulated by leveraging a 

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IoT in healthcare: Creating value through collaboration

As the U.S Healthcare goes through a fundamental shift with policy makers and payers demanding curbing of the costs, the focus is increasing on outcomes rather than on volumes for incentivizing the physicians. As a result, the payers and providers are working together more than ever to achieve the goal of reducing the costs by 

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Digital transformation – Communication Service Providers (CSPs) time to turn the table

For long Communication Service Providers (CSPs) around the world has been termed as ‘Fat dumb pipe’ and a mere provider of network connectivity, who has managed to progress well around upgrading their infrastructure with time to accommodate new wireless and wired technologies by investing billions, but could not really leverage it for their own benefit and 

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Smart contracts: Too blurry to be true?

The herding mentality in finance is a recurring theme. We have seen it take place both during the dot-com boom and the mortgage crisis. Recently, it is fintech startups and the solutions that they develop which have attracted interest. Smart Contracts (SC) are a recent example of a solution that’s beginning to turn heads. One 

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Calibrate your development agility and service quality using root cause analysis

In this fast world, where time-to-market is as crucial as the product/solution itself, defect reduction becomes one of the key objectives for customer delight and competitive edge. Defects are injected or unnoticed at various levels of the SDLC that often results in rework impacting quality and client satisfaction. While everyone is discussing about Shift Left 

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The case of experimental environment for driving innovations in banking and financial services industry

There is a paradigm shift happening in the banking and financial services (BFS) space. Day in and day out we are reading stories about new technologies, new business models that are reinventing the way banking is done. These rapid changes are largely inflicted by a strong FinTech ecosystem comprising of start-ups and new-age, much agile 

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Driving enterprise mobile initiatives with a strong partner ecosystem

Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement.  They are understanding because they see the mobile movement happening. So why do we talk about the Mobile movement?  We all have heard “the year of Mobile”, in years 

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Robotics process automation, the present and the future of banking Industry – Part III

Get your organization ready to embrace the next big thing across your enterprise Embracing Automation  The primary objective of automation is to eliminate routine no-brainer tasks and improve employee productivity. Enterprises will also continue to embrace automation technologies to improve corporate financial performance while simultaneously accelerating business growth. As digitization and automation conquer the world, 

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Why do banks and retails care about UX and digital?

Digitalization, user experience (UX) and cloud computing are some of the major trends that have seen an increasing and widespread adoption in the financial services, banks and retail industry lately. While digital only retail have been around for a long time, digital-only banks have also emerged in the last few years such as ATOM, UK’s 

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Technology: A key to patient satisfaction?

Patients are the key driving force of today’s consumer-driven healthcare market. Whether it’s the caregiver one chooses from healthgrades.com or a facility chosen from the Centers for Medicare & Medicaid star ratings, patient satisfaction marks the future of this highly dynamic and competitive industry. As for health plans, apart from patient satisfaction, member satisfaction is 

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Digital wallets not yet ready for prime time

We read a lot about digital wallets these days – particularly in the wake of 2014’s Apple Pay announcement. All this excitement inevitably raises the question: when will digital wallets replace leather wallets? In other words, when will old fashioned cash and traditional credit cards become passé? To answer that question, we need to consider 

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The future of biometrics in payments

The global explosion of mobile payments is driving the need for a more secure authentication system – an alternative to traditional authentication techniques is cloud based mobile biometrics. Biometrics related to payments is ultimately about ways to enhance authentication. Indeed, the Biometrics Research Group, Inc. expects that worldwide mobile payment transactions will reach $250 billion in 2014, 

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Robotics process automation, the present and the future of banking Industry – Part II

A sneak peek into the 3 levels of your back office automation implementation Among a host of other enterprise functions, the impact of RPA is likely to be higher in back-office processing and routine IT operations, primarily due to the predictive nature of such repetitive tasks performed by human workforce and the ease of implementation 

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Overcoming key business challenges with robotic process automation

We all know the challenges currently faced by IT in driving modernization and being nimble to meet business demands keeping in mind factors such as cost, productivity, efficiency, dependency, SLA targets and more. Organizations spend a lot of money and time to mitigate these challenges in various ways and come up with multiple solutions, of 

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Robotics process automation, the present and the future of banking Industry – Part I

Framework to institutionalize Automation Adoption Large scale industrial automation has swept the world ever since Henry Ford introduced conveyor-belt assembly lines in 1913. The quest for automating routine mechanical tasks drove manufacturing evolution in the automobile industry. As computers became affordable in the 1960s, Information Technology (IT) was introduced in enterprises primarily to improve ease 

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