Leverage Data to Improve Business

Once organizations start thinking about improved outcomes, they have to revisit the customer experience as a whole. Digital transformation is a key mantra to improve the outcome. It can be broken down into improved user experience, process transformation, and personalization using data—all supported by an underlying infrastructure transformation for improved agility. Data—and by its extension, 

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Pega and RPA: Top 5 quick ROI opportunities in healthcare automation

Pega’s acquisition of OpenSpan has triggered a lot of excitement among customers, competition and service providers. The acquisition has opened up a whole lot of avenues for overcoming the business challenges healthcare payers are facing today on account of mundane manual tasks and also due to use of multiple silo systems. These organizations, in their quest 

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The Sixth Wave of Innovation: Cognitive Computing in Insurance

The very nature of innovation is rapid change. Combined with market demands and supported by an environment fertile for change, the path is paved for disruptive technologies. The past 75 years have seen six waves of technology innovation, beginning with the era of mainframes back in the 60’s, followed by the advent of personal computers. 

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Business Transformation in Asset Management

Asset Management is no exception to the dramatic changes currently facing the financial services industry. This transformation is happening on a global level, including the introduction of regulations that impact firms’ operating models in a variety of ways. Technological innovation is a driver of the changes affecting how firms interact with their clients, impacting asset 

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Artificial Intelligence solution framework for investment advice

Investment banks are evaluating possible avenues for efficiency improvement either through artificial intelligence (AI) or through automation. In fact Robo Advisors are disrupting the traditional wealth management model by attracting large number of millennial customers by providing a differentiated Investment management experience. At the same time new regulations are being introduced to ensure safety of 

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Four trends set to disrupt banking

Until the last financial crises took place, banks were pillars of greatness. They offered the best paying jobs, blue-chip stocks to invest, and occupied landmark buildings in major cities. At the same time though, they also represented poor customer service, high inefficiency and cost of operations, and legacy technology running core systems. Fast forward a 

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Artificial Intelligence: There’s Still Hope for the Human Race

Growing concern that robots will take over the world and render humans useless exaggerate the threat at hand. Has cognitive computing and robots rapidly evolved? Yes. Computers can now challenge humans intellectually and automate tasks previously thought impossible. While this sounds an alarm for many people, to me it’s exciting. Why fear robots that just 

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5 Key Areas to focus while testing salesforce applications

  Salesforce provides standard applications such as Sales and Call Center. It provides the flexibility to customize the standard applications to match the way you work. In this regard, you can also build your own on-demand applications by grouping standard and custom tabs into new custom applications. In recent times, software testing has become a 

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Micro-segmentation: Enabling Bank Marketers to Target Customers

Customers today are spoiled when it comes to choices. They choose the products and services most relevant to them. Now, in order to stay relevant, banks need to get closer to their customers and understand them better than before, compared to their peers. Only then, through personalized and relevant offers, can banks significantly improve the 

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The Death of the Screen – From Mobile to “No Mobile”

Smartphones have been a trending topic of discussion, specifically around whether they will exist within five years, or if mobile technology will be replaced with Artificial Intelligence. With smartphones as a necessity today, it is interesting to think that they will be a thing of the past by 2021. So how will this all transpire? 

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Mobile Wallets Must Move Beyond Payments to Escape Infancy

A risk of card fraud and popularity of smartphones among various users has led to the emergence of “mobile wallet” solutions for point-of-sale (POS) and online shop payments. However, mobile wallets remain in a nascent stage until service providers can deliver value beyond just payments. Digital payment service providers are both competing aggressively and willing 

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How enterprises can adopt Robotic Process Automation

Robotic Process Automation (RPA) technology is fast emerging as one of the biggest disruptive forces to drive benefits across multiple dimensions – cost savings, efficiency, accuracy, scalability, and compliance by automating key aspects of highly skilled knowledge work. Cognitive technologies that learn, recognize and process languages, designs and imagines like a human are poised to 

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Cyber Security – ‘Proactive’ Not Reactive

Behavioral Analysis-the next big thing in proactive Cyber Security Cyber threat continues to evolve and disguise itself through ingenious techniques evading the traditional information security programs. The various anti-virus software are not adequate solutions to the problem. Fighting Advanced Persistent Threats (APTs), as they are known today requires a proactive approach and continuous monitoring enriched 

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Partnerships delivering seamless Telecom customer experiences

The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and 

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Sara, suggest me the best insurance for my family?

Cognitive computing is at the crossroads of the next generation technological disruptions and the rising expectations of ‘digital natives’ which are in turn fuelling these disruptions. Today, artificial intelligence has been developed to reach the next phase of progressive innovation. With the empowerment of computerized model where human thought processes are simulated by leveraging a 

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IoT in healthcare: Creating value through collaboration

As the U.S Healthcare goes through a fundamental shift with policy makers and payers demanding curbing of the costs, the focus is increasing on outcomes rather than on volumes for incentivizing the physicians. As a result, the payers and providers are working together more than ever to achieve the goal of reducing the costs by 

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