Serve the Customer, Serve Yourself – How CSP’s Can Achieve a Better Customer Experience?

Consider for a moment the most recent experience as a customer, whether it was picking up a cup of coffee on the way in to work, buying an airplane ticket online or connecting with a customer call center for support. Research demonstrates that consumers remember how a customer experience makes them feel, regardless of the 

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Change: The Constant CIOs Can Count On

We are the digital generation. Digital natives are a growing influence and here to stay. They are driving change and innovation at a pace unseen in generations past. They seek information via a single click or tap and demands frictionless engagement across all channels. Organizations must respond to this push by engaging this group whenever 

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Mobile wallets can end the ‘fragmentation’ of modern financial services

As Christmas approaches, online shoppers will once again be doing what online shoppers do best, though increasingly they will be doing it via their smartphones, which can be fiddly. Merchants that have accepted the overheads of PCI-DSS and the ever-increasing risk of hacking have been able to provide a low friction payment process by storing 

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How’s Big Data looking for 2017?

Get ready for more real-time data, non-relational or unstructured data along with need for self-service tools, data governance and data quality The year 2016 was an important one in the world of big data. What used to be hype became the norm as more businesses realized that data and the related infrastructure, in all forms 

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A Year Of Digital Disruptions

Digital transformations shaped 2016. Enterprises centered their focus on business needs, capabilities and availability related to digital transformation. Major challenge was to maintain legacy IT services with limited budgets, while also increasing digital transformation within the business. IT leadership took note of the situation on time and we saw implementation of cross-functional partnerships, investments in 

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Nordea & VirtusaPolaris FinTech Lab to help FinTechs during Stockholm Startup Weekend

Nordea and VirtusaPolaris FinTech Lab to help FinTechs converting ideas into prototypes during Stockholm Startup Weekend Nordea is the Signature sponsor at the Stockholm Startup Weekend for FinTechs January 27-29 and we are proud to announce that Nordea has engaged VirtusaPolaris Fintech Lab to be prime Innovation partner during the event. We will together utilize 

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Core competency: A savvy map for transforming core banking solutions

For any bank, core banking systems (CBS) lie at the heart of operations: They play an instrumental role in processing transactions, updating balances, running batch jobs and interacting with interfaces. But with the advent of disruptive technologies, along with fickle customer preferences and overall regulatory changes, banks now tend to treat CBS as less important. 

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4 must-dos for a banking aggregator to accelerate NPP compliance

Plato, the famous Greek philosopher once remarked, “To suffer the penalty of too much haste, which is too little speed”. The quote seems perfect for this harp on real-time payments. Real-time payments are a reality. Consumers today instantly pay Uber rides or split a restaurant bill with buddies through e-wallets. Financial institutions need to gear 

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How AI can make IT Infrastructure smarter?

Rapid technology changes are influencing every aspect of the business; IT infrastructure of a firm is no different. Technologies like Big data, IoT, Mobile, while enabling firms with various business capabilities and creating tremendous value also are over straining the firm’s IT Infrastructure. Today’s IT infrastructure appears to have reached an inflection point and the 

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How to use AI for Software Development Effort Estimation?

Software development involves a number of interrelated factors which affect development effort and productivity. Since many of these relationships are not well understood, accurate estimation of software development time and effort is a difficult problem. The most significant activity in software development is to develop projects within confined time and budget. As accuracy plays a 

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Case Intake and the Black Hole: The Need for Digital Automation

In this post, we will focus on the three primary phases of Adverse Event Case Processing (AECP): intake, processing and reporting, and their related challenges. Many of the Intake process-related tasks are further exacerbated as we straddle the worlds of analog (manual) and digital (automated) processes. In this blog post, we will review the challenges associated with 

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Digital Transformation: What’s in it for Media Companies?

Binge watchers. Cord cutters. Time shifters. It’s clear, consumers now enjoy a wide range of content choices and media types and changes in content usage habits are creating dramatic disruptions in these markets. These changes require that companies be efficient, nimble and understand their customers. The market opportunity is massive, with more than $2 trillion 

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Artificial Intelligence and the future it holds for the IT Industry

After decades of speculation and justifiable anxiety about the social implications for humankind, the AI (artificial intelligence) era is finally here. In the past two decades, we have seen chess grandmasters and the best jeopardy players in the world alike fall in competition to computers. The potential of Artificial Intelligence is enormous and in fact 

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Unified Payment Interface – Is it a real threat to Digital Wallets?

With the introduction of Unified Payment Interface (UPI) this year, National Payment Corporation of India (NPCI) struck a right cord in fulfilling dream of digital India. As UPI is making its way to market, many analysts have started comparing it with digital wallets. The growing consensus depicts end of an era for mobile/digital wallet companies 

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