Gartner PCC – Social Media, Governance and Fear

The recent Gartner Portal, Content and Collaboration (PCC) conference in London was an interesting study in contrast.  Their prior PCC conference in Baltimore last spring had a feeling of despair bordering on fear.  Social media is looming and IT is quickly losing control.  As I previously posted, analyst Tom Austin admonished the group last spring 

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Web Content Management –Requirement Gathering Strategy and Artifacts: Part One – Inception Phase

Gathering requirements for a Commercial off the Shelf (COTS) package, like any Web Content Management package, comes in two phases. This blog post will be split into two parts and will discuss these two phases. The first part will talk about the inception phase which involves capturing broad strategic level requirements to help organizations select 

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Globalisation Considerations for Websites

Forrester’s research suggests that users are “3 times more likely to buy a product when they are addressed in their own language”. This is a powerful incentive for configuring your Web Content Management System (CMS) to support the delivery of content in the native language of your employees and customers for products and services. There 

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5 Key Considerations While Developing a Mobile Publishing Strategy

It’s evident these days that organizations have started looking at mobile as a key strategic channel for reaching their customers enabling them to improve market share, increase revenue and provide a better customer experience. Before jumping on the mobile bandwagon, however, organizations need to take stock of the various challenges confronted in mobile publishing and 

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Defining the Purpose of the Operational Data Store

Lately there seems to be many organizations engaged in some type of data management or data warehousing initiative. These data warehousing initiatives include the major components such as the data warehouse, operational data store, data marts, ETL and business intelligence frameworks. However, while there is a common understanding as to what an operational data store 

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Application Rationalization – is it rational?

One would certainly categorize predictably ill-fated ventures as irrational.  Why would a rational individual undertake an initiative that is almost guaranteed to fail?  Is application rationalization one of those initiatives?  Perhaps it is and that is the reason John McCarthy used the word “courage” to describe the emotional trait necessary to pursue its goals. Recently, 

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“Consumerization” of IT: Power in the hands of End User

Ever wondered why so many application development projects have much longer than planned user acceptance testing phase? For a very long time developers focused on completing the functionality, with limited focus on usability. For the last few years, there has been a distinct trend towards a “consumerization” of IT. To a great extent Enterprise 2.0 

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Making an ERP System Agile: the BPM Way

ERP systems have long faced inflexibility and agility issues while addressing the process needs of an organization. BPM can play a catalytic role in making the ERP system more agile and flexible to the evolving and dynamic process requirements of organizations. Many BPM tools and systems have evolved with the objective of leveraging existing investments 

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Migrating Legacy Site Content- the Winning Strategy

For any new Web Content Management implementation, timely and accurate migration of content from an old to a new website is a crucial and critical factor for success. Despite its relative importance, organizations and vendors typically keep the content migration part of the project lower in their list of priorities. This leads to less than 

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Focussed Business Architecture is making a Resurgence

In recent months there has been a noticeable resurgence in the need for Business Architecture at both tactical and strategic levels. In my experience, there are many Enterprise Architects (EA’s) thinking about Business Architecture, but very few who are really doing Business Architecture. The Standish Group, an IT research organisation, documents this annually and has 

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Selecting the Right BPM Technology: Challenges & Approach

As organizations adopt Business Process Management (BPM) as a transformation initiative, they are faced with the challenge of choosing the right BPM technology/product.  This decision can be made at the Line of Business (LOB) level or at the enterprise level depending on the urgency and the intended level of adoption. After a major consolidation in 

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ISV Model: Evolution at Play?

Broadband and ubiquitous Internet access have fed the growth of the World Wide Web (WWW) and led to the  birth and growth of cloud computing and Software as a Service (SaaS), which in turn have started affecting the traditional Independent Software Vendors (ISVs). ISVs were instrumental in defining and giving momentum to the software market 

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Financing the Rationalization Renaissance

The exercise of application rationalization is certainly complex.  Reconciling the needs of many constituencies within an organization and reconciling those needs against a large and byzantine IT portfolio is a daunting task.  In an effort to eliminate waste, streamline the IT estate and create a more “lean” environment to support, this kind of software engineering 

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The Five Factors of Agile Suitability

Agile is here to stay. With its emphasis on lightweight processes, high-quality deliverables, flexibility in dealing with changing business priorities, short delivery cycles, higher team morale, and a whole host of other benefits, agile development offers a fresh approach to businesses seeking greater agility in their software engineering processes. Agile over traditional practices brings in 

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Enterprise Content Management – Simplicity is the order of the day

One of the biggest virtues that any enterprise application should possess is the simplicity of its interface which allows rapid and enthusiastic adoption of the application by its intended users. Enterprise Content Management (ECM) and specifically Web Content Management (WCM) solutions are no exception. However the majority of the Enterprise Content Management Solutions available today 

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10 Best Practices while defining a Globalization strategy for Web Portals

Organizations often develop country portals in silos. Each country/region may have its own IT department, which develops websites that cater to that region’s needs. While this provides a good customized solution catering to a specific country/region’s requirements, the branding and user experience across these various sites for the same corporation becomes very inconsistent. Many organizations 

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