BPM Product Evaluation: 10 Things to Consider during Tool Evaluation

BPM is no longer a buzzword. Companies have realized that BPM has become a core discipline for business success. BPM has broadened its horizon from a traditional workflow routing engine way back in 2000, to additional capabilities of Customer Relationship Management, Enterprise Application Integration, Document Management, Business Rule Engine, etc., all of which are combined 

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9 Considerations for Enterprises Establishing a Mobile BI Strategy

Today’s “Gen Y” workforce, a workforce which embraces “Bring Your Own Device” (BYOD) including tablets, smartphones and other mobile devices, is forcing organizations to put into place comprehensive mobile Business Intelligence (BI) strategies. While the enterprise mobility team will be the primary drivers in terms of choosing the right mobile strategy, there are very specific 

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Improving the Customer Experience in the Millennial Era

In part one of this two part series, we looked at improving the customer experience from an internal perspective, through better employee engagement. In this article we will look at the importance of improving the customer experience from an external perspective — by providing a better experience for your end-users. Thinking about Customer Experience Management 

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Maintaining Loyal Customers by Improving Employee Engagement

There is a lot being written on the topic of customer experience these days. And why not? After all, customers are the very reason why many of us continue to be in business. So what could be more important than the customer experience? Many would agree that it has never been more critical for companies 

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IBM Information on Demand 2012: A Look into the Future of Information Management

IBM’s Information on Demand (IOD) 2012 conference held in October at the Mandalay Bay in Las Vegas was like a theme park for information management. It’s one of the best forums for creating and experiencing the buzz among business partners, industry activities and customers. At this event, there were just as many new questions created 

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Making Sense of Your Big Data with BPM: Turning Insights into Action

In a previous blog post, I discussed the benefits of the convergence between Business Process Management (BPM) and Master Data Management (MDM). The basic concept was to leverage BPM as the data governance mechanism to ensure data quality, consistency and unification within the enterprise. The point really was that it is hard to optimize your 

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Improving employee experience through engaging internal platforms

While most organizations are going overboard to engage their customers and offer services using social tools and technologies, they are being equally skeptical to using them internally assuming that it negatively affects the productivity of their employees. With the skyrocketing use of social and mobile tools amongst people, it is important to understand that employees 

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Why you should consider ‘Model Office’ for large transformation programmes

In most of the large transformation programmes, there are impacts on process, people and systems and the right business solution will require bringing these different elements together and form a solution which truly delivers the expected business outcomes. To bring the cross functional teams together and build the future business processes while technology supports the 

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mHealth for Healthcare Payers: 5 Key Applications focused on Member Interactions

In one of my earlier blogs on SearchHealthIT titled “mHealth for Healthcare Payers: 5 Key Focus Areas for Mobile Applications”, I had listed applications for member interactions as one of the hottest areas that provide more value add to the payer organization. There is more focus on the member interactions due to the advancement of 

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JiveWorld 2012: Are You Ready for the Future of Work?

Un-stoppable. Power to the People. No, it wasn’t another presidential debate, it was JiveWorld 2012 — held earlier this month in Las Vegas, NV. JiveWorld is one of the industry’s key forums to gauge the pulse of how companies are embracing and leveraging the power of social computing. The event has grown steadily over the 

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Leveraging Regulatory Change to Improve Capital Markets Efficiency

In capital markets today, it is very easy to find someone who can provide a list of reasons why the Dodd-Frank Act is onerous and unnecessary.  However, if we accept the inevitability of these new business requirements, we can try to look at the regulations in a different light.  The changes that these regulations require 

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Enterprise Gamification: Engaging the Millennials

Millennials are achievement-driven. They are exposed to myriad of online gaming environments where being in the game is all about fierce competition, deep collaboration and building a reputation. In any game, you have a clearly defined mission; you compete or collaborate to compete and your position depends solely on your achievements. This environment is exhilarating 

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Top Five Considerations to Keep in Mind while Building an Enterprise Social Strategy

‘Social’ is the buzz word that is driving enterprises crazy today. This leaves C-level executives of enterprises asking many questions: Should we go Social? How will it impact my organization? What do others perceive of it?  Will it impact my organization’s brand image? Below are some key points to consider while devising an organizational social 

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7 Ways to Use Big Data to Gain Competitive Advantage and Improve Customer Loyalty

We are finally starting to see companies using their customer data more effectively to gain better insights on consumer buying patterns and preferences, allowing them to increase their cross selling opportunities and improve customer loyalty. Historical analytics and marketing practices are falling short in reducing customer churn and combating declining revenue per customer.  With the 

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Five Critical Mistakes to Avoid when Building an Enterprise App Store

Enterprise app stores are becoming a critical component of enterprise mobility. More and more enterprises are either building or looking to build enterprise app stores to distribute and manage enterprise mobile applications. The increasing usage of tablets such as the iPad, the bring your own device (BYOD) phenomena and organizational wide activity in rolling out 

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What’s a Business Process without Master Data?

While the linkage between business process management (BPM) and master data management (MDM) initiatives has been explored for some time, it’s only now that we’re beginning to see companies truly think about these initiatives as fully integrated programs. For quite some time, I have been a strong advocate for the convergence of BPM and MDM 

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