Embarking on a Social Media Journey: Five Key Focus Areas for Companies in Regulated Industries

The nature of financial, healthcare, insurance and defense industries implies the non-negotiable need for high levels of regulation. In these stringent environments with strict controls on policies and procedures, leveraging social media platforms to increase collaboration among employees is challenging. To succeed, there is a need to establish well-defined processes, policies and codes of conduct 

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State of the Union for Employment Engagement: Are Your Employees Engaged?

What are the biggest challenges facing your company today? Are they the financial collapse, global recession, reshaping the existing business model and strategic priorities, or changing technology paradigms covering mobile, social and cloud? Or is it something much more fundamental than any of those? Is your company losing touch with your most precious asset — 

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Business Transformation: A Holistic Approach to Client Onboarding

Business transformation is defined as a fundamental change to processes or operating models. In most cases, the first consideration is the driver for transformation, that is, the cause of the business transformation. These drivers can fall into a wide spectrum of causes, including the desire to enter a new business, a regulatory change, or a 

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Branch Banking May Outlast the Online Channel After All

There have been many articles and opinions written about the demise of the banking branch. These discussions have dated back to when the ATM was first introduced and have been brought up again more recently due to the rise of mobile banking. Today’s consumer bank provides services across physical branch, ATM, online, mobile and tablet 

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Capitalizing on new technology trends

A decade ago, there were about 400 million people on the Internet; today, there are nearly 2 billion. More than 940 million people around the world have 3G mobile phone subscriptions, and more than 500 million use Facebook. We are in the midst of unprecedented technology evolution, with multiple technology disruptions/trends transforming the way business 

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Best Practices in Requirements Gathering: Focus, Flexibility and Adaptability

Based on different studies and surveys, it has been found that a good 60-70% of IT projects fail and only a lucky minority is able to reach fruition. Success here is being defined as the delivery of the agreed upon requirements while adhering to the proposed schedule and budget. One of the key reasons for 

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Structured Content Authoring — Ushering new era of enterprise XML adoption

Across different verticals, enterprises are putting a renewed effort in using XML as the prime enabler to structuring operational enterprise content. The fact that content needs to be reused and published across multiple channels including web, print, mobile, social is a strategic differentiator in today’s world. Add to this the ability to filter the content 

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How Wall Street is adopting the Tablet devices

Tablets are everywhere on the Wall Street, on trading floors, in the offices of money, fund and wealth managers, brokers are using them, so are traders, regulators, financial analysts, accountants, auditors, media persons and the persons who run the IT back office and data centers. Because of their light weight and convenient form factor (from 

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5 Important Things Capital Market Organizations Need to Consider for Achieving Leadership in Client Onboarding

Implementing an onboarding solution is a critical step for capital market organizations in order to build durable relationships with their clients, enhance their experience with the organization and in the long run, build loyal customer base. When implementing an onboarding solution it is important to consider the solution from a holistic point of view.  An 

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BPM Product Evaluation: 10 Things to Consider during Tool Evaluation

BPM is no longer a buzzword. Companies have realized that BPM has become a core discipline for business success. BPM has broadened its horizon from a traditional workflow routing engine way back in 2000, to additional capabilities of Customer Relationship Management, Enterprise Application Integration, Document Management, Business Rule Engine, etc., all of which are combined 

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9 Considerations for Enterprises Establishing a Mobile BI Strategy

Today’s “Gen Y” workforce, a workforce which embraces “Bring Your Own Device” (BYOD) including tablets, smartphones and other mobile devices, is forcing organizations to put into place comprehensive mobile Business Intelligence (BI) strategies. While the enterprise mobility team will be the primary drivers in terms of choosing the right mobile strategy, there are very specific 

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Improving the Customer Experience in the Millennial Era

In part one of this two part series, we looked at improving the customer experience from an internal perspective, through better employee engagement. In this article we will look at the importance of improving the customer experience from an external perspective — by providing a better experience for your end-users. Thinking about Customer Experience Management 

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Maintaining Loyal Customers by Improving Employee Engagement

There is a lot being written on the topic of customer experience these days. And why not? After all, customers are the very reason why many of us continue to be in business. So what could be more important than the customer experience? Many would agree that it has never been more critical for companies 

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IBM Information on Demand 2012: A Look into the Future of Information Management

IBM’s Information on Demand (IOD) 2012 conference held in October at the Mandalay Bay in Las Vegas was like a theme park for information management. It’s one of the best forums for creating and experiencing the buzz among business partners, industry activities and customers. At this event, there were just as many new questions created 

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Making Sense of Your Big Data with BPM: Turning Insights into Action

In a previous blog post, I discussed the benefits of the convergence between Business Process Management (BPM) and Master Data Management (MDM). The basic concept was to leverage BPM as the data governance mechanism to ensure data quality, consistency and unification within the enterprise. The point really was that it is hard to optimize your 

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Improving employee experience through engaging internal platforms

While most organizations are going overboard to engage their customers and offer services using social tools and technologies, they are being equally skeptical to using them internally assuming that it negatively affects the productivity of their employees. With the skyrocketing use of social and mobile tools amongst people, it is important to understand that employees 

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Why you should consider ‘Model Office’ for large transformation programmes

In most of the large transformation programmes, there are impacts on process, people and systems and the right business solution will require bringing these different elements together and form a solution which truly delivers the expected business outcomes. To bring the cross functional teams together and build the future business processes while technology supports the 

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mHealth for Healthcare Payers: 5 Key Applications focused on Member Interactions

In one of my earlier blogs on SearchHealthIT titled “mHealth for Healthcare Payers: 5 Key Focus Areas for Mobile Applications”, I had listed applications for member interactions as one of the hottest areas that provide more value add to the payer organization. There is more focus on the member interactions due to the advancement of 

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