Digital Process Automation: A shift in your organization’s culture towards business transformation

Digital process automation (DPA) represents a significant shift in organizations’ culture towards business transformation. DPA has evolved into a greater impactful element to businesses today. It is not just a tool to automate to eliminate people but truly enable digital transformation. Without the move to DPA, organizations will lose cost advantage – in not so 

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UX and the Wild West

I’m not a huge fan of westerns, but I’ve seen my fair share on TV growing up. My kids have no interest in the exploits of the long forgotten cowboys and Indians. Their battlegrounds are futuristic landscapes with imaginary beasts and weapons fired using a game controller. The wild west frontier was defined during a 

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An approach to AI utilization within DPA

Digital Process Automation (DPA) is the evolutionary step out of the Business Process Management (BPM) construct of the past 10 years. Generally, most enterprises have some form of business process legacy built into their organization. Within this lens, we can see how organizations have mastered their processes through the creation of flows and rules that 

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Reimagining Clinical Trials

In this first of a two- part series, we will look at emerging trends and the challenges that clinical trials bring to the life sciences industry. In the forthcoming part, we will look at how life sciences enterprises can effectively respond to those challenges in a way that not only saves costs but also creates 

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Aftermarket Services And Manufacturing

As Industry 4.0 continues to generate huge waves of excitement in the tech world, both the cyber and physical are coalescing in a manner that can help create unprecedented value for both manufacturers and consumers. However, a tech-only view hides the broader changes happening in the manufacturing world that have the potential to fundamentally alter 

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Goodbye Copycat: China Returns to Its Innovation Roots

China has long been considered the copycat nation of the world. For generations, its goal was not to build on what the competition has done, but rather play catch-up by piggybacking on other people’s technological advances and underpricing the competition. For years, Chinese copycat knockoff products have flooded western markets. This raised concerns about brand 

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The Challenges Media and Entertainment Chief Information Officers Will Face in 2018

In 2017, we saw the continuation of the new media disruptors (Apple, Google, Facebook, Amazon and Netflix) applying pressure on the traditional – i.e. legacy – media and entertainment ecosystem. In addition, consumption and demographic changes (including cord cutting, over-the-top video adoption and millennials maturing) has accelerated changes to traditional media windowing/go-to-market models. This has allowed 

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Five Steps to Customer-Centric Product Pricing

The digital age has changed the battlefield for banks. They face disruption from fintechs, and the challenge of tech heavyweights like Amazon entering the financial services field emphasises issues around banks’ aging infrastructure. All of these problems must be navigated whilst ensuring continued profitability. Yet, as boardrooms focus on employing digital innovation to their advantage, 

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The Practical Roadmap to Insurance Digital Transformation

The “Digital” wave has triggered a storm in the property and casualty (P&C) insurance industry.  Backed by strong venture capitalists and powered by modern technology, new start-ups continue to redefine how insurance business is conducted – this includes everything from product development, to underwriting, to sales and distribution, to policy servicing and claims. Take for 

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Future Proofing Banking

In an article published by Reuters in November 2017, the Bank of England stated that banks may be underestimating the fintech threat. Today, fintech firms and alternative providers are encroaching into every function of the bank. These new kids on the block specialise in specific processes or use cases and are leveraging banks as a 

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Digital transformation warrants a shift to quality engineering

The world around us is changing—there are cab companies that don’t own cabs and room reservations systems that don’t own any real estate. All of these businesses disrupted their respective ecosystems by leveraging a digital platform that delivered unparalleled customer experience. The digital economy has shifted the power of technology from large enterprises to the 

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Open Banking – Seize available opportunities in a post-PSD2 world

Customer demands that have been pushing for Open Banking are in no respect new – especially corporations and e-merchants, even with their close relationship to banks, have long been asking for efficient payment and liquidity solutions even in a multi banking relationship. Neither is Open Banking only a PSD2-based European phenomenon. Rather, it is quite 

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BA hacks to steer towards a zero-defect delivery

To stay relevant and flourish in tough markets and times, most system integrators (SIs) strive to achieve a stellar client delight index (CDI) and net promoter score (NPS). While these are critical to grow business, objectives like profitability and predictable delivery are fundamental from an operations perspective. On-time delivery is an output of judicious planning 

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Test Data Management (TDM) is the norm, not an option anymore

Ineffective testing is a major cause of software fails, a fact reflected by recent large-scale security breaches.  The 5th Edition of the Software Fail Watch identified 606 recorded software fails, affecting half of the world’s population (3.7 billion people), $1.7 trillion in assets, and 314 companies. Beyond just the revenue, such data breaches also have 

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