Amdocs Partners Business Forum – Open Partnership is the way forward

The Amdocs Partners Business Forum is in its 10th year. This year’s theme centered on ‘Open Partnership’. Rising customer expectations and increasing competition are compelling communication service providers (CSPs) globally to explore various avenues for growth and profitability. It is not surprising that a large number of CSPs are evolving from being traditional communications providers 

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Retail Banks and AI: An Easy Walkthrough or Rough Weather Ahead?

Terms like speech recognition, image recognition, gesture recognition, machine learning, and robotic process automation are gradually entering the traditional banking business lexicon. As a result, the data intensive banking industry is experiencing pressure to dive into the data pile it’s sitting on to uncover meaningful inferences about existing and prospect customers. The above terms are 

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The ‘famous five’: solving the InsurTech mystery

InsurTech is the latest buzzword making the rounds within the CXO quarters of the insurance industry. Unlike banking, insurance has never been known for its romantic pursuit of technology. Never has technology created so much buzz in the insurance industry as it has with this latest term. InsurTech, a moniker adapted from FinTech, its more 

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Application Support: Embracing Taboo

Utter the words, “Application Support” and you will be met with a variety of reactions. To some, it merely translates into extended work hours. Another popular reaction is that of condescension, where the word “support” implies “assistance”, hence an Application Support Engineer would qualify as an Assistant to the more proficient “Developer”. You may also 

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The keys to the kingdom: how CSPs can unlock the value of their data

In today’s digital landscape, organisations are increasingly aware that they have huge volumes of data that could deliver value, but is often sitting unused. This is particularly true in the context of Communication Service Providers (CSPs); global footprints, constant mergers and acquisitions and day-to-day operations have led to unprecedented volumes of data, including structured (device, 

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How blockchain-based apps and sites resist DDoS attacks

Sometimes, truth is stranger than fiction! The recent Distributed Denial-of-Service (DDoS) attacks on Final Fantasy XIV’s gaming platform are quite surreal, yet a timely signpost of where things are heading. Using traditional cyber security technology, we are playing “whack a mole” against the ever-changing DDoS attacks. We live in an age where DDoS attacks will 

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AI perfectly illustrates Darwinism at a business level

One of the core tenets of Darwinism is the idea that only those equipped to deal with their environment will survive. Darwin may have addressed the natural world, but his insights still offer some valuable lessons in business. The rise of Artificial Intelligence (AI) and how businesses are adapt to this new technological development provides 

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5 great answers built on Pega for your Healthcare provider management problems

The least prioritized (and invested) IT system, in a Payer organization, is that of Network Management. This is, however, expected to change in the future, since Payer organizations have started realizing that both Provider and member service ratings, as well as Medicare payer rating could be badly impacted by not providing the right provider data 

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Envisioning /Implementing PLM using Pega BPM and Pega Robotics Process Automation (RPA)

Health insurance companies face a huge challenge for maintaining their Provider network. The provider database of any health insurer is error prone. The direct impact of the having erroneous data impacts the business in many dimensions like inaccurate provider directory, incorrect claim payments sent to providers due to wrong address. With the Increased scrutiny from 

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Transforming Monolith Application to Microservices Architecture

I discussed a successful use-case of application migration in my previous blog. In this blog, I cover the other aspect of application migration – managing monoliths. Enhancing an application and managing IT systems is like walking on a tightrope. It is a delicate balancing act – where even the most experienced developers are cautious to 

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Workflow Automation in Manufacturing: Filling the gaps

Manufacturing is one of the mature industry mankind has nurtured over hundreds of years now. Just about 120 years ago, manufacturing transformed itself from cottage industry to large scale mass production factories thus spurring many economies into advanced industrial economies. This transformation called “mass manufacturing”, resulted in rapid enhancement in lifestyle, plentiful product availability. It 

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5 mistakes to avoid while solving manual adjudication problems through Pega Robotics

Hold claims or Pend claims pull down the efficiency of a Payer organization to a high degree. There is little reason to believe that Hold claims or Pend claims or manual adjudication problems will reduce in the near future, thanks to ever changing healthcare business rules and the high risk and efforts involved in fixing 

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Automating your office processes? 8 lessons to bear in mind

Using technology to automate white collar work is a top agenda item with leaders in industries that have significant back office costs; banking and insurance for example. With the squeeze on the top line, increasing efficiency is critical to maintaining financial performance. But how to separate good practice from the hype? Whether it be robotic 

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