Telecom

Monetising the IoT – a CSP Perspective

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections. Plus, it has expanded the CSP’s remit well beyond connectivity; security, applications, analytics and cloud now all fall 

Continue Reading…

Amdocs Partners Business Forum – Open Partnership is the way forward

The Amdocs Partners Business Forum is in its 10th year. This year’s theme centered on ‘Open Partnership’. Rising customer expectations and increasing competition are compelling communication service providers (CSPs) globally to explore various avenues for growth and profitability. It is not surprising that a large number of CSPs are evolving from being traditional communications providers 

Continue Reading…

Communications and Cloud Billing: How Salesforce Reference Architecture brings a paradigm shift

October 4, 2016 will prove to be a very significant day for the communications market. Salesforce announced their ecosystem map (or reference architecture) for the Communications market. The map includes two of our key partners in the cloud space – Salesforce and Aria Systems. Let me tell you why this is such a breakthrough day. 

Continue Reading…

Partnerships delivering seamless Telecom customer experiences

The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and 

Continue Reading…

Testing the water: How to ‘foolproof’ your OSS/BSS transformation

The need for rapid digital transformation, newer and more complex product offerings and regulatory compliance are all pushing traditional telecom OSS/BSS implementation partners to transform the way they operate. This journey is critical and requires a detailed approach towards overall simplification, aimed at improving infrastructure and integration with third-party systems, data and process consolidation, convergence 

Continue Reading…

How geolocation mapping can safeguard customers’ financial transactions

The customer is always at the centre of innovation. New business propositions are being tested out almost daily to deliver services that provide engaging experiences and more convenience. Contactless payments are a great example of an innovation that has made customers lives easier. And with the Internet of Things now becoming a reality, the coming, 

Continue Reading…

SDN: A leveler for CSPs

According to data growth statistics, over the coming years we will experience a tremendous jump in data generation and consumption. Cisco forecasts that global cloud traffic is expected to grow 4.5-fold. That amounts to a 35% CAGR — from 1.2 zettabytes of annual traffic in 2012, to 5.3 zettabytes by 2017. Overall, Cisco expects global 

Continue Reading…

Customer lifecycle management – 5 key considerations for telco CIOs

It’s a no brainer that customer experience is paramount for any industry; especially in the telecom space with so many service providers competing for a share in the customer’s wallet. But the recent Forester research that focused on 2014 CXi Scores for 28 UK Brands concluded that telco service providers fall behind the brand leaders 

Continue Reading…

EU telecom market, sans roaming charges

Under the new European telecom regulations, roaming charges for voice calls, texts and Internet access will be completely scrapped. In 2015, consumers from European Union member states will be able to use their mobile services at the same price as their native mobile services while roaming. This new regulation will not only have a positive 

Continue Reading…