October 4, 2016 will prove to be a very significant day for the communications market. Salesforce announced their ecosystem map (or reference architecture) for the Communications market. The map includes two of our key partners in the cloud space – Salesforce and Aria Systems. Let me tell you why this is such a breakthrough day.
The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and
The need for rapid digital transformation, newer and more complex product offerings and regulatory compliance are all pushing traditional telecom OSS/BSS implementation partners to transform the way they operate. This journey is critical and requires a detailed approach towards overall simplification, aimed at improving infrastructure and integration with third-party systems, data and process consolidation, convergence
The customer is always at the centre of innovation. New business propositions are being tested out almost daily to deliver services that provide engaging experiences and more convenience. Contactless payments are a great example of an innovation that has made customers lives easier. And with the Internet of Things now becoming a reality, the coming,
According to data growth statistics, over the coming years we will experience a tremendous jump in data generation and consumption. Cisco forecasts that global cloud traffic is expected to grow 4.5-fold. That amounts to a 35% CAGR — from 1.2 zettabytes of annual traffic in 2012, to 5.3 zettabytes by 2017. Overall, Cisco expects global
It’s a no brainer that customer experience is paramount for any industry; especially in the telecom space with so many service providers competing for a share in the customer’s wallet. But the recent Forester research that focused on 2014 CXi Scores for 28 UK Brands concluded that telco service providers fall behind the brand leaders
Under the new European telecom regulations, roaming charges for voice calls, texts and Internet access will be completely scrapped. In 2015, consumers from European Union member states will be able to use their mobile services at the same price as their native mobile services while roaming. This new regulation will not only have a positive