Rapid technology changes are influencing every aspect of the business; IT infrastructure of a firm is no different. Technologies like Big data, IoT, Mobile, while enabling firms with various business capabilities and creating tremendous value also are over straining the firm’s IT Infrastructure. Today’s IT infrastructure appears to have reached an inflection point and the
After decades of speculation and justifiable anxiety about the social implications for humankind, the AI (artificial intelligence) era is finally here. In the past two decades, we have seen chess grandmasters and the best jeopardy players in the world alike fall in competition to computers. The potential of Artificial Intelligence is enormous and in fact
Today any organization across industries is a tech organization. Technology has come to the center-stage of organizations for establishing its competitive advantage, cost optimization or creating new revenue stream. ‘Innovation’ using technology is needed for mere survival while thriving without it is impossible. Thus executing Information Technology (IT) projects is very critical. At the same
As we enter the era where robots may replace humans in the IT industry, there is a consistent buzz around automation, effort reduction, and proactive measures. While CIOs are doing the right thing by focusing on Year-on-Year (YoY) savings, the moot question is, if the cost savings approach is the right measure to focus on.
I believe a sea of opportunities and threats await the IT industry in the next 5-6 years. We are at a pivotal moment, a tipping point, if you will; as a new set of emerging delivery models become mainstream, already the anticipation on services like web platforms, SaaS (software as a service) and others have
In this digital age, disruption has become a continuum. Consumers’ needs and expectations have been rapidly evolving. It is imperative for companies to be agile with the way they operate to meet changing demands and shifting trends to sustain and succeed in a dynamic and competitive market. Robust infrastructure with powerful processors, next-gen capabilities and flexibility
Increasing demand on the business, and consequently on the technology infrastructure, is compelling IT teams to diversify their virtualization product requirements. Unlike earlier, where there was a focus on engaging with a single vendor and investing in a product, business exigencies are driving IT to invest in multiple products across different vendors. The reasons are
How to create value for businesses at a time when labour arbitrage in the outsourcing industry has plummeted? That is the challenge CIOs are facing today. And to overcome this challenge, they have started looking at reducing technical debt. Technical debt (also known as design or code debt) refers to the eventual consequences of poor
For more than three decades, IT outsourcing vendors have been helping their clients across the globe. Through this journey, both clients and their vendor partners have evolved, as has the evolution of delivery and the engagement model. Both big and niche IT players have had to adapt according to their business strategy and market forces.
The evolution of managed services in the last few years has transformed IT infrastructure operations and the service delivery landscape. This transformation is largely due to the leveraging of tailored service contracts actively supported by analysts and advisory groups. The key attributes of a managed services contract cover the role of a service provider, which
IT Outsourcing and especially offshoring was originally conceived as a way to save cost through the labour arbitrage offered by low cost economies such as India. Fast forward to today, those low cost geographies have seen costs increase, while at the same time ITO suppliers have built up real capability and expertise. The calibre and
Opportunity lies all around: Two key tips to help you use Level 2 to improve your overall IT Service Management processes
A brief overview of terminology – when we refer to Level 1, we mean “the first level of support” – typically a service or helpdesk of some kind, designed to be the first point of contact a user can have with IT support. Often when organizations decide that they are going to “do” ITIL (a