Enterprise Mobility

The Unfolding Future of Bank Branches

‘Trust’ and ‘Transparency’ have always been the cornerstones of stakeholder expectations in the banking industry. Since 2008, there has been a constant deficit on both fronts, resulting in heavy regulatory penalties, right sizing of banks and several other long-term implications on the economy. Since then, banks have taken up the responsibility of rebuilding customer trust 

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The Death of the Screen – From Mobile to “No Mobile”

Smartphones have been a trending topic of discussion, specifically around whether they will exist within five years, or if mobile technology will be replaced with Artificial Intelligence. With smartphones as a necessity today, it is interesting to think that they will be a thing of the past by 2021. So how will this all transpire? 

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Driving enterprise mobile initiatives with a strong partner ecosystem

Today we see the chaotic, yet exciting, shift in digital transformation. Enterprises are understanding that mobile solutions are key to transforming their customer and enterprise engagement.  They are understanding because they see the mobile movement happening. So why do we talk about the Mobile movement?  We all have heard “the year of Mobile”, in years 

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The rise of Virtual Agents: Time to automate, personalize and contextualize customer experience

In most industries, there has been a lot of talk about Virtual Agents and their role in enhancing customer service. Virtual agents are software programs that enable automated, contextual conversations with customers. At a basic level, Artificial Intelligence (AI) driven Virtual Agents can be suitable alternatives to staff taking up customer calls. No doubt these 

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How geolocation mapping can safeguard customers’ financial transactions

The customer is always at the centre of innovation. New business propositions are being tested out almost daily to deliver services that provide engaging experiences and more convenience. Contactless payments are a great example of an innovation that has made customers lives easier. And with the Internet of Things now becoming a reality, the coming, 

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Key considerations for effective mobile testing

The World Quality Report mentions that “testing is becoming ever more critical as consumers expect a seamless end-user experience across multi-channel applications and devices in an ‘always-on’ world.” Mobile testing has no doubt exploded in the last four to five years with more users moving towards mobile. Users are very particular on the standards required 

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Near Field Communication (NFC) – Contactless payment

NFC offers the best of both worlds i.e. contactless payment and mobile technology. Smartphones let a customer store multiple credit cards and other payment methods all in one device that the customer is likely to carry everywhere with them already. It cuts out the unnecessary hassle of texting or swiping through menus to make payments 

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Mobile Device Management (MDM): What if buying a boat was less expensive than renting a yacht?

Mobile enablement is an unavoidable transition in organizations that strive for success. One crucial aspect of mobile enablement is Mobile Device Management (MDM). Despite many vendors providing MDM with clear roadmaps and strategies, depending on your organization and business needs, renting a yacht might not make sense when you can buy a boat for much 

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