When it comes to the en vogue subject of business transformation, many think that it is synonymous with a complete ‘rip and replace’ of existing IT infrastructure. They would be wrong. You simply cannot expect a company driven by older, legacy technology one day, to then make a complete switch to new technology the next.
The evolution of managed services in the last few years has transformed IT infrastructure operations and the service delivery landscape. This transformation is largely due to the leveraging of tailored service contracts actively supported by analysts and advisory groups. The key attributes of a managed services contract cover the role of a service provider, which