Randheer Ponnamkunnath

Consultant - Service Design, Virtusa. Randheer is a customer experience and service design consultant in Telco space. He has over 7 years of experience in IT/ITES  industry with expertise in all stages of a program/project lifecycle. He has an MBA in marketing & operations and has experience in executing telecom propositions from concept to market, delivering huge business benefits for his Telco clients. He has been very effective in contributing to the top-line of his firm through sales and pre-sales activities in the Telco space as well.

Posts by Randheer Ponnamkunnath

Customer lifecycle management – 5 key considerations for telco CIOs

It’s a no brainer that customer experience is paramount for any industry; especially in the telecom space with so many service providers competing for a share in the customer’s wallet. But the recent Forester research that focused on 2014 CXi Scores for 28 UK Brands concluded that telco service providers fall behind the brand leaders 

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