Gary L. Wilson

At Virtusa, Gary Wilson is a Client Partner responsible for Communication Providers in North America. Providing senior level consultation to the industry’s leading executives, he brings a broad and deep range of experience across Wireless, Broadband and Digital Entertainment business processes and systems. For close to thirty years, Gary has assisted telecom and cable companies across the globe to improve revenues and decrease costs. As an IT consultant, he has always focused on the customer experience – first by facilitating agent conversations with bespoke ordering platforms, then through easy to read bill formats, to modern CRM and mobile first web portals. Virtusa leverages this diversity of experience and depth of communications knowledge in its most innovative programs. Gary earned his Masters of Business Administration at Xavier University, and his bachelor’s degree in Information Systems at the University of Cincinnati. Gary has continued support for his alma maters – as IT student mentor and enrollment ambassador at Xavier and as a member of the IT Advisory Board at the University of Cincinnati. Gary resides in Cincinnati, Ohio with his family. When not traveling in support of Virtusa clients, he enjoys outdoor activities including trail rides and sporting clays. He is also an avid reader and very amateur musician.

Posts by Gary L. Wilson

Partnerships delivering seamless Telecom customer experiences

The transformational journey from ‘How may I help you?’ to ‘I am here to help you!’ has become the major outcome for companies focused on personalized customer service as the main differentiator in the present experience driven ecosystem. The ecosystem has become more dependent on technology than ever, making this world of inter-connected devices and 

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