Solving the Contact Center CX Conundrum with Amazon Connect

Haven’t we all experienced at least one harrowing contact center interaction? With so much talk about a digital world, don’t we wish contact centers became smarter and made the experience not so bitter? Well, some companies are hearing us for sure. As part of their business transformation strategy, companies are now focusing on enhancing customer 

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Blockchain Will Really Disrupt Silicon Valley Once Consumers Control Own Data

The mantra “If the service is free you are the product!” has become the common battle cry for Silicon Valley. Consumers on the lookout for freebies have flocked to these free services and signed away their data rights to access these cool and “indispensable” services.  However, with AI, microtargeting and next best action algorithms becoming ever more pervasive, things 

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Pharma Companies, Escape the Black Hole of the conventional!

The pharmaceutical industry lives and breathes innovation, yet the nature of its products, and their direct relationship to human health necessitates the most conservative and methodical levels of control and oversight, to meet compliance, as driven by stringent regulations. Conventional safety frameworks, manually intensive processes and legacy systems create barriers to efficiency and innovation for 

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