Customer-centric content: Your gateway to engaging customer experiences

The battle for digital customers is becoming increasingly fierce; creating and sustaining an excellent customer experience is key to winning this battle. The creation and optimization of customer centric content on the right device, at the right time is more important than ever. It’s surprising, but most companies today still struggle with achieving this. Many 

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Are you going to allow your underwriters to go out of a job?

Underwriters, arguably, have one of the toughest jobs in the Insurance industry. On one hand, they must perform the most intensive inside-out analysis of a submitted application and underwrite the risk while on the other hand, they are expected to take an outside-in view to improve the customer experience. Some of the common challenges faced 

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Impact of Open API economy and microservices on financial industry

The advent of open API economy has potential to unleash a new wave of changes in the financial services industry.  Bank Regulators are looking to drive better deals for the customers by generating more competition by innovating customer information sharing, transaction initiation, and payment mechanisms. Their efforts, along with changing customer sentiment, are creating both 

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Monetising the IoT – a CSP Perspective

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections. Plus, it has expanded the CSP’s remit well beyond connectivity; security, applications, analytics and cloud now all fall 

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How Blockchain Can Help Solve Global Regulatory Challenges

In today’s world, talk abounds about the ever-increasing regulatory hurdles every modern global industry now faces. The way to address any risk is to impose more and more regulations on an industry to ensure the sins of the past are not repeated, and politicians can best show the electorate concrete steps in legislation they have 

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Engage, Not Sell: Embracing the Millennial Consumer

‘Millennials’, the generation born from the early 1980s to the early 2000s, are driving a major paradigm shift in the business-consumer relationship. Currently numbering 2.4 billion people according to the Deloitte Millennial survey, Millennials will make up 75% of the global population by 2025. Hence, their attention and considerable spending power are greatly sought after 

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Amdocs Partners Business Forum – Open Partnership is the way forward

The Amdocs Partners Business Forum is in its 10th year. This year’s theme centered on ‘Open Partnership’. Rising customer expectations and increasing competition are compelling communication service providers (CSPs) globally to explore various avenues for growth and profitability. It is not surprising that a large number of CSPs are evolving from being traditional communications providers 

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