Pega 7 – A Synonym for Millennial BPM (continued)

Continuing from my previous blog, I delve deeper into why Pega 7 is the true millennial platform.

A recap of the brilliant features that make Pega 7:

  • True Omni Channel Experience: Pega 7 delivers an optimized and consistent user experience in every channel.
  • Right Information in Right Style: Pega 7 provides easy access of process information to the business users, ensuring timely availability of accurate data.
  • True Social – True Millennial
  • Intelligent BPM
  • Never-go-down application

 

True Social – True Millennial

Pega 7 is now an elite social platform. With Pega Pulse, Pega 7 adds social activity stream capabilities to the case management user interface. Pulse enables users to communicate with other users in their work group by sharing messages, files, and URLs. The Pulse gadget offers features for enhanced collaboration. Using case manager or case worker, a user can create and assign cases. It also allows for user tagging, alerts, and notifications, which are helpful in providing an update on case status across the group. Pega 7 supports social engagement and reading sentiments on social media. Pega 7 can be integrated with Facebook, Twitter, and LinkedIn, enabling users to post to social media right from their BPM application. All these features aid in reducing process completion cycle and promoting higher efficiency.

 

Intelligent BPM

Predictive and adaptive analytics capabilities built into Pega 7 helps you mine data and provides incisive decision-making information. Pega 7 helps analyze customer interactions and suggests Next-Best-Action and Next-Best-Offer. Another helpful solution is the Predictive Analytics Director (PAD). Typically, strategy designers develop models by analyzing customer interactions or historic data outside of their BPM suites. However, with PAD all this can be accomplished within Pega 7. Designers can generate comprehensive analytical models and score cards required for Next-Best-Action and Next-Best-Offer.

 

Never go down

Gen C and Gen D (read ‘Build for Change’ –Alan Trefler to know more) users need a Never Go Down application. Pega 7 caters to this demand – all planned upgrades go without any downtime because of its ‘High Availability’ feature. Even unplanned shutdown or crash of the production system can be controlled to minimum downtime. Failover is invisible to users as they are instantly migrated to a standby server, hence delivering on zero disruption.

 

And this is just the beginning

With a generation that will soon comprise over a third of all customers in the marketplace, Pega 7 surely is delivering the perfect experiential services. The platform is built to enable agility in responding to the ever-evolving high-demands of the millennials. By adapting to the millennials’ need and speaking their language, Pega 7 is truly showing us why it is the true Millennial Platform.

 

Author’s note: A proud moment for Virtusa, as Pega certified us as having the World’s first certified Pega 7 Instructor. We are the only partner in the world to provide in-house training for Pega 7.

Sowmya Narayan Ramanujan

Sowmya Narayan -Vice President and BPM Practice Head, VirtusaPolaris Corporation.As Vice President at VirtusaPolaris Corporation, Sowmya Narayan is responsible for the Business Process Management Practice. Covering significant Pega and IBM work, this is one of the key growth Business Units in VirtusaPolaris. Sowmya Narayan is a 25 year IT industry veteran. Prior to VirtusaPolaris he was a Practice Director at Microsoft Services, responsible for the management and delivery of customer accounts and projects. A 12 year Microsoft veteran, he has spent his time across various Business Units playing key senior leadership roles. Sowmya’s diverse experience in managing large delivery teams, his focused pre-sales / sales excellence capabilities, relationship management and operation excellence are some of his core strengths. His acumen in financial services and global sourcing, have helped Microsoft grow its portfolio in the BFSI and healthcare domains. Before joining Microsoft, Sowmya was working for major Indian SIs – Wipro and TCS managing key global accounts responsible for large multi-million dollar customers. He also was a tech entrepreneur for 3 years successfully running a boutique mobility software company which he successfully sold out before joining Microsoft. Sowmya has done an Executive MBA from IIM Calcutta. He is also holds a Master’s degree in Communication Engineering from BIT, Ranchi and a Bachelor’s degree in Electronics and Communication engineering from Osmania University. His interest include watching Sci-Fi movies, he is an ardent health enthusiast and a keen student of behavioral sciences.

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