Retail Banks and AI: An Easy Walkthrough or Rough Weather Ahead?

Terms like speech recognition, image recognition, gesture recognition, machine learning, and robotic process automation are gradually entering the traditional banking business lexicon. As a result, the data intensive banking industry is experiencing pressure to dive into the data pile it’s sitting on to uncover meaningful inferences about existing and prospect customers. The above terms are 

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The ‘famous five’: solving the InsurTech mystery

InsurTech is the latest buzzword making the rounds within the CXO quarters of the insurance industry. Unlike banking, insurance has never been known for its romantic pursuit of technology. Never has technology created so much buzz in the insurance industry as it has with this latest term. InsurTech, a moniker adapted from FinTech, its more 

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Application Support: Embracing Taboo

Utter the words, “Application Support” and you will be met with a variety of reactions. To some, it merely translates into extended work hours. Another popular reaction is that of condescension, where the word “support” implies “assistance”, hence an Application Support Engineer would qualify as an Assistant to the more proficient “Developer”. You may also 

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The keys to the kingdom: how CSPs can unlock the value of their data

In today’s digital landscape, organisations are increasingly aware that they have huge volumes of data that could deliver value, but is often sitting unused. This is particularly true in the context of Communication Service Providers (CSPs); global footprints, constant mergers and acquisitions and day-to-day operations have led to unprecedented volumes of data, including structured (device, 

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