Blockchain May Play Crucial Role in Artificial Intelligence Development, Regulation

The biggest threat for our future, according to Elon Musk, is the development of artificial intelligence (AI). As Musk recently pointed out: “I think we should be very careful about artificial intelligence. If I had to guess at what our biggest existential threat is, it’s probably that. So we need to be very careful. I’m 

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Artificial Intelligence Threats and Promises

Artificial intelligence (AI) might evolve to the point where humans are no longer in control. Facebook was recently forced to shut down an experiment after two artificial intelligence programs began chatting to each other in their own language. Researchers at the Facebook AI Research Lab (FAIR) found the chatbots had deviated from their script and 

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Next-Generation DevOps: Self-Learning Systems

The massive enterprise movement toward all things “digital” has accelerated the adoption of DevOps in all kinds of projects, but particularly in digital transformation initiatives. Apart from the productivity benefits gained by automating software development and rollout, the increased agility has helped move DevOps adoption to gain critical mass in a relatively short time. However, 

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Application of Artificial Intelligence in Payment Processing

Artificial Intelligence (AI) is here for quite some time and is successfully being used in banking applications like Fraud Analysis and Customer Risk Scoring but with a limited scope. The prominence of AI in decision making has augmented with the advent of data explosion, big data analysis and internet penetration. Chatbots, a prominent development in 

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Why is API Banking inevitable? – A customer-centric exploration

The revised Payment Service Directive (PSD2), which, starting January 2018,  allows third parties to access banking data is a big boost towards the era of API (Application Programming Interface) banking that will claim bigger stature compared to how it exists today. Banks must delve into API banking as an opportunity rather than regard it as 

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Four Key Digital Project Management Trends to Consider for 2018

The project management landscape for 2018 may appear different as clients, stakeholders, businesses, government and environmental expectations ultimately change. There has traditionally been a strong demand for technical skills and PM certifications but this does not always guarantee success. Because of changes made to business practices, requirements and expectations, there is currently a transformation taking 

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How Technology is changing the future of banking in India

In the present era of global, interconnected financial systems, a small ripple in one nook and corner of the world can probably create a shock wave in the entire economic ecosystem. This has led to increased scrutiny and more stringent and intricate regulatory requisites for the financial institutions. Regulators have not only shortened the time 

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Customer-centric content: Your gateway to engaging customer experiences

The battle for digital customers is becoming increasingly fierce; creating and sustaining an excellent customer experience is key to winning this battle. The creation and optimization of customer centric content on the right device, at the right time is more important than ever. It’s surprising, but most companies today still struggle with achieving this. Many 

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Are you going to allow your underwriters to go out of a job?

Underwriters, arguably, have one of the toughest jobs in the Insurance industry. On one hand, they must perform the most intensive inside-out analysis of a submitted application and underwrite the risk while on the other hand, they are expected to take an outside-in view to improve the customer experience. Some of the common challenges faced 

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Impact of Open API economy and microservices on financial industry

The advent of open API economy has potential to unleash a new wave of changes in the financial services industry.  Bank Regulators are looking to drive better deals for the customers by generating more competition by innovating customer information sharing, transaction initiation, and payment mechanisms. Their efforts, along with changing customer sentiment, are creating both 

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Monetising the IoT – a CSP Perspective

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections. Plus, it has expanded the CSP’s remit well beyond connectivity; security, applications, analytics and cloud now all fall 

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How Blockchain Can Help Solve Global Regulatory Challenges

In today’s world, talk abounds about the ever-increasing regulatory hurdles every modern global industry now faces. The way to address any risk is to impose more and more regulations on an industry to ensure the sins of the past are not repeated, and politicians can best show the electorate concrete steps in legislation they have 

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Engage, Not Sell: Embracing the Millennial Consumer

‘Millennials’, the generation born from the early 1980s to the early 2000s, are driving a major paradigm shift in the business-consumer relationship. Currently numbering 2.4 billion people according to the Deloitte Millennial survey, Millennials will make up 75% of the global population by 2025. Hence, their attention and considerable spending power are greatly sought after 

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Amdocs Partners Business Forum – Open Partnership is the way forward

The Amdocs Partners Business Forum is in its 10th year. This year’s theme centered on ‘Open Partnership’. Rising customer expectations and increasing competition are compelling communication service providers (CSPs) globally to explore various avenues for growth and profitability. It is not surprising that a large number of CSPs are evolving from being traditional communications providers 

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Retail Banks and AI: An Easy Walkthrough or Rough Weather Ahead?

Terms like speech recognition, image recognition, gesture recognition, machine learning, and robotic process automation are gradually entering the traditional banking business lexicon. As a result, the data intensive banking industry is experiencing pressure to dive into the data pile it’s sitting on to uncover meaningful inferences about existing and prospect customers. The above terms are 

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The ‘famous five’: solving the InsurTech mystery

InsurTech is the latest buzzword making the rounds within the CXO quarters of the insurance industry. Unlike banking, insurance has never been known for its romantic pursuit of technology. Never has technology created so much buzz in the insurance industry as it has with this latest term. InsurTech, a moniker adapted from FinTech, its more 

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Application Support: Embracing Taboo

Utter the words, “Application Support” and you will be met with a variety of reactions. To some, it merely translates into extended work hours. Another popular reaction is that of condescension, where the word “support” implies “assistance”, hence an Application Support Engineer would qualify as an Assistant to the more proficient “Developer”. You may also 

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The keys to the kingdom: how CSPs can unlock the value of their data

In today’s digital landscape, organisations are increasingly aware that they have huge volumes of data that could deliver value, but is often sitting unused. This is particularly true in the context of Communication Service Providers (CSPs); global footprints, constant mergers and acquisitions and day-to-day operations have led to unprecedented volumes of data, including structured (device, 

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