Impact of Open API economy and microservices on financial industry

The advent of open API economy has potential to unleash a new wave of changes in the financial services industry.  Bank Regulators are looking to drive better deals for the customers by generating more competition by innovating customer information sharing, transaction initiation, and payment mechanisms. Their efforts, along with changing customer sentiment, are creating both 

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Monetising the IoT – a CSP Perspective

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it’s projected to contribute between 20%-50% in annual increases through device connections. Plus, it has expanded the CSP’s remit well beyond connectivity; security, applications, analytics and cloud now all fall 

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How Blockchain Can Help Solve Global Regulatory Challenges

In today’s world, talk abounds about the ever-increasing regulatory hurdles every modern global industry now faces. The way to address any risk is to impose more and more regulations on an industry to ensure the sins of the past are not repeated, and politicians can best show the electorate concrete steps in legislation they have 

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Engage, Not Sell: Embracing the Millennial Consumer

‘Millennials’, the generation born from the early 1980s to the early 2000s, are driving a major paradigm shift in the business-consumer relationship. Currently numbering 2.4 billion people according to the Deloitte Millennial survey, Millennials will make up 75% of the global population by 2025. Hence, their attention and considerable spending power are greatly sought after 

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Amdocs Partners Business Forum – Open Partnership is the way forward

The Amdocs Partners Business Forum is in its 10th year. This year’s theme centered on ‘Open Partnership’. Rising customer expectations and increasing competition are compelling communication service providers (CSPs) globally to explore various avenues for growth and profitability. It is not surprising that a large number of CSPs are evolving from being traditional communications providers 

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Retail Banks and AI: An Easy Walkthrough or Rough Weather Ahead?

Terms like speech recognition, image recognition, gesture recognition, machine learning, and robotic process automation are gradually entering the traditional banking business lexicon. As a result, the data intensive banking industry is experiencing pressure to dive into the data pile it’s sitting on to uncover meaningful inferences about existing and prospect customers. The above terms are 

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The ‘famous five’: solving the InsurTech mystery

InsurTech is the latest buzzword making the rounds within the CXO quarters of the insurance industry. Unlike banking, insurance has never been known for its romantic pursuit of technology. Never has technology created so much buzz in the insurance industry as it has with this latest term. InsurTech, a moniker adapted from FinTech, its more 

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Application Support: Embracing Taboo

Utter the words, “Application Support” and you will be met with a variety of reactions. To some, it merely translates into extended work hours. Another popular reaction is that of condescension, where the word “support” implies “assistance”, hence an Application Support Engineer would qualify as an Assistant to the more proficient “Developer”. You may also 

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The keys to the kingdom: how CSPs can unlock the value of their data

In today’s digital landscape, organisations are increasingly aware that they have huge volumes of data that could deliver value, but is often sitting unused. This is particularly true in the context of Communication Service Providers (CSPs); global footprints, constant mergers and acquisitions and day-to-day operations have led to unprecedented volumes of data, including structured (device, 

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How blockchain-based apps and sites resist DDoS attacks

Sometimes, truth is stranger than fiction! The recent Distributed Denial-of-Service (DDoS) attacks on Final Fantasy XIV’s gaming platform are quite surreal, yet a timely signpost of where things are heading. Using traditional cyber security technology, we are playing “whack a mole” against the ever-changing DDoS attacks. We live in an age where DDoS attacks will 

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AI perfectly illustrates Darwinism at a business level

One of the core tenets of Darwinism is the idea that only those equipped to deal with their environment will survive. Darwin may have addressed the natural world, but his insights still offer some valuable lessons in business. The rise of Artificial Intelligence (AI) and how businesses are adapt to this new technological development provides 

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5 great answers built on Pega for your Healthcare provider management problems

The least prioritized (and invested) IT system, in a Payer organization, is that of Network Management. This is, however, expected to change in the future, since Payer organizations have started realizing that both Provider and member service ratings, as well as Medicare payer rating could be badly impacted by not providing the right provider data 

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Envisioning /Implementing PLM using Pega BPM and Pega Robotics Process Automation (RPA)

Health insurance companies face a huge challenge for maintaining their Provider network. The provider database of any health insurer is error prone. The direct impact of the having erroneous data impacts the business in many dimensions like inaccurate provider directory, incorrect claim payments sent to providers due to wrong address. With the Increased scrutiny from 

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