It’s Your Digital Transformation Jungle

From television ads to a multitude of websites – digital transformation is the latest trending topic that keeps C-Level execs up at night: If you have “transformed”, you worry you don’t know how to keep current, If you are “transforming” then you worry you are not doing it right, OR If your organization risks entering 

Continue Reading…

The Robotic Hive

Robotic Process Automation is center-square in “Buzzword Bingo”.  Organizations stampede to robotic platforms to capture their purported benefits of operational efficiency.  It’s true that robotic automation provides for impressive gains quickly at a relatively low cost.  But we must approach these tools with great sobriety.  We need to save ourselves from being a hammer in 

Continue Reading…

The Art of the Digital Wargame: Winning Strategies for an Unravelling Industry Structure

Virtusa recently helped a large bank that is facing disruption to its core business from Asian super-competitors, Tencent and Alibaba. This battle, despite the geography, is a case study for Western incumbents in service industries as they strategize on a pre-emptive move or a response to US technology giants (e.g., Facebook, Amazon, Apple, Google), who 

Continue Reading…

Honest Data in Insurance

Business processes are built on rules – thousands of rules – for underwriting, claims adjudication, qualifying compensatory entitlements, determining your producers and what they can sell, and what to offer your policy holders. These rules are enforced by conventional rules engines and sometimes rules management through digital process automation. Sometimes the rules come from human 

Continue Reading…

Modernization in a Disrupted Industry – Pega Insurance Modernization

The state of the Insurance industry is faced with rapid change, competing priorities, and a brittle and costly legacy. Agent-heavy firms are least likely to explore digital opportunities, as their familiar hunting-grounds degenerate into commoditized markets.  Insurers must embark on a transformation journey by leveraging their legacy investments to create an agile enterprise and bring 

Continue Reading…

Data: Helping you get a move on

Every enterprise has those key individuals that are linchpins to the organization. These individuals are called in to fix urgent issues as well as provide knowledge to different business units. They’re also sometimes viewed as the “sages” of their businesses. The common adage of “tribal knowledge” usually resides in these individuals. And that knowledge is 

Continue Reading…

Meet Data, your new Subject Matter Expert

Consider for a moment what your organization would be able to achieve if everyone had access to data and everyone and everything was accurate. Often times, organizations, whether they recognize it or not, do not appreciate scenarios where an individual makes an immediat decision with the available information. Unfortunately several situations in those scenarios could 

Continue Reading…